Problems with purchases [ Edited ]

[CJARNDORFER]

So in PVZ2 anytime I try to access the store it tries to restore my purchases even though I'm positive it did that already and I get this prompt "Unable to complete purchase. Please try again" whenever it tries to restore them and I can't make any purchases with money because of it I've been trying the buy the tomb tangler and levitater bundles and I can't buy them

[EA_Illium · Accepted solution]

Hey @CJARNDORFER Depending on the platform you play on, can you try going through the following guides and let us know if you continue running into issues?

• Troubleshooting games on Android  
• Troubleshooting games on iPad and iphone 

[EA_Illium · Accepted solution]

Hey @CJARNDORFER Depending on the platform you play on, can you try going through the following guides and let us know if you continue running into issues?

• Troubleshooting games on Android  
• Troubleshooting games on iPad and iphone 

[8u9o6v3eb4gp]

Same problem, what i can doing? 

[2wj5t344d3vk]

Me too! Same problem here. It started after the 24hr black friend sale. Update: I uninstalled the game and now all the special offers are gone.

[CapitanBarboza89]

I also reinstalled the game and lost the offers :/

[hooptie37]

Me too, and I'd like to buy some of the stuff in the store!!

[2wj5t344d3vk]

Hi!! Please help us out! Nobody is able to buy the Black Friday deals! It disappeared from the shop!! 

[Lambsy65]

@EA_Illium Tried troubleshooting,doesn’t work

[hooptie37]

Nothing worked! Can we get the deals, still? Tried multiple things yesterday, uninstalling, reinstalling made the offers disappear, rebooting had no effect! Missed out on buying things... I was ready to spend actual money but if glitches stop me I can't!

[nolalola828]

I've had this problem for months on my Android, but usually it's not a big deal cuz I don't need to buy anything. But I would really like to buy things today. Pretty incredible that people want to give you money and you cannot figure out how to accept it.