Please help son has spent £758

[gummyhex]

I have been trying to get through to someone anyone but no luck.

My son who is 7 and autistic has managed to bypass my password and spend nearly 800 pound on my account.

Anyone else had this problem? thanks x

[MAGICDAVESHROOM]

@gummyhex 

I suggest you contact your credit card company, not the first time this sort of thing has happened but it might take a long time to get your money back.

[gummyhex]

@MAGICDAVESHROOM thank you, I have contacted my bank and the only option is to report my 7 year old autistic boy to the police for fraud 😭

[gummyhex]

@MAGICDAVESHROOM I have spoken to Google play and they say it's easports responsibility but as of yet no luck getting a phone number or live chat or email back

[MAGICDAVESHROOM]

I assume you're in the UK🇬🇧 as you use the £ sign.

Contact the citizens advice bureau for guidance.

You might have to report your son to the police if you want your money back but the consequences for your son are probably negligible 

as the bank probably just wants a crime number to tick a box.

I lost my wallet years ago and a neighbour picked it up and maxed out my credit card on a spending spree. I knew who it was (he was ordering and paying for all kinds of stuff and having it sent to his home address), i reported everything to the police and they refused to take any action whatsoever claiming they had so many fraud cases that they let bank security deal with it.

Bank security do nothing, because they're also overwhelmed and i eventually got most of my money back but it took a couple of months.

As your son is only 7 i doubt that they would even give him a mild talking to.

https://www.citizensadvice.org.uk/debt-and-money/banking/your-payment-card-was-used-without-your-per...

[MAGICDAVESHROOM]

@gummyhex 

Good luck talking with EA sports as it's registered to a Swiss address, your best bet is through your credit card company.

[gummyhex]

@MAGICDAVESHROOM thank you for your help x

[EA_Barry]

@gummyhex 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[gummyhex]

@EA_Barry thank you for contacting me, I have tried that link many times it takes me to add a new case, I have opened 3 cases now and no response?

[gummyhex]

@EA_Barry I have had to go to my bank who advised me to contact the police and open a fraud investigation against my autistic 7 year old son. Im completely horrified about this whole situation.