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Player name, Coins, Gems, Sprouts and Gauntlets gone

by LandLordSnr
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Original Post

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★★ Novice
Thanks @MAGICDAVESHROOM
I've told them the data is now all gone.
I'm awaiting their response.
Message 11 of 29 (148 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★★★ Expert

@LandLordSnr 

Did you try EA's email registration scheme or haven't you signed up for it?

Message 12 of 29 (147 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★★ Novice
@MAGICDAVESHROOM It didn't work Frown
Message 13 of 29 (144 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★ Apprentice
@MAGICDAVESHROOM I have contacted them but instead of fixing my lost items all they did was recover my other old accounts i deleted a long time ago. Im still waiting for them to fix my main account Frown
Message 14 of 29 (138 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★★★ Expert

@Alitjeeeeeee 

Oh dear, you'll have to contact them again and tell them.

Message 15 of 29 (134 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★ Apprentice
@MAGICDAVESHROOM I did tell them that. Waiting for an answer. Tbh if this problem is not fixed, I have no more motivation to play this game again. I have invested to much time in it....
Message 16 of 29 (132 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★ Apprentice
@MAGICDAVESHROOM This is the answer i got right now: I would like to share that we are receiving similar contacts from other players as well and this information is already shared to the team and they have started working on it. I would appreciate your understanding patience for the same.
Message 17 of 29 (125 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★★★ Expert

@LandLordSnr wrote:

Thanks MAGICDAVESHROOM and eieio_31310,

 

I logged it as an issue with EA and got this response:
"You've mentioned that you lost the game progress. This should not have happened. Please be assured, I will try to provide you the best assistance.

I like to inform you that we're facing some technical difficulty with our game tools. Please contact us back after sometime. We will be happy to help you."

 

AND ... after getting this message I opened PvZ2 again, and now the ENTIRE GAME HAS BEEN RESET. So I have lost absolutely ALL of my progress!

 

So, it looks like the EA helpdesk person tried to restore my progress BUT reset my account instead!

 

I'm in Australia if that helps the the geographic location theory.

 

I figure all I can do now is wait for them to hopefully fix it.

 

No good!


@LandLordSnr   FYI, I ask one of the player who also experienced this issue on sub reddit and it may be coincidence he is also from Australia and had noticed this about 16 hours ago.

 

Message 18 of 29 (108 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★★★ Expert

@LandLordSnr  Clearly a rabid Kangaroo has been nibbling at the server cables again.

🦘🐨🦘🐨🦘

Message 19 of 29 (106 Views)

Re: Player name, Coins, Gems, Sprouts and Gauntlets gone

★★★ Guide

You have to be patient and disturb the EA like I did😁😁

Message 20 of 29 (90 Views)
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