November 2016
NOTE: Apple removed the Game Center stand-alone app with the iOS 10 update, but your games are still saved.
If you play on an iOS device, you probably connect your games to Game Center so you can save your game data and play on multiple devices.
The iOS 10 update removed the Game Center app from devices and from the App Store, but Game Center can still save your games. Just tap Settings > Game Center to sign in to your linked game.
November 2016 - last edited November 2016
Update your device software
Make sure that your device’s software is up-to-date. We recommend visiting the Apple Support website.
Check for app updates
Once you have made sure your device is up-to-date, make sure that your app is up-to-date:
NOTE: Some apps may require a Wi-Fi connection to update.
Install another app from the App Store
If none of your apps launch correctly, there could be a problem with authorizing your Apple ID. To resolve this issue:
NOTE: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
Reinstall the app
This step may cause game progress to be lost. However, you can take steps to help reduce the chances of this occurring:
Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account. These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.
If the app still is not working correctly, you may need to remove it from your device and then re-install:
NOTE: If the app is a paid app, make sure that you use the iTunes account you purchased the app with, otherwise you will be charged for downloading the app again. You can find more information on re-downloading previously purchased items on the Apple Support Center.
Restart the app
If your issue only affects a single app on your device, close that app:
iOS 6 and earlier:
iOS 7 or 8:
Restart your device
If you continue to have problems with your EA app after following all of these steps, contact us so one of our EA Advisors can help.
November 2016 - last edited November 2016
NOTE: Some of these steps involve significant action that has the potential to affect your game data, App performance, phone performance and usability. Notes like this one continue below to highlight higher-risk scenarios in steps. To know more about your Android device, get started by visiting the Android Help Center.
Make sure your device is up-to-date
It's important to ensure that your device's software is up-to-date. If you aren't sure how to update your phone's software, we recommend visiting your device manufacturer's website, or the Android Help Center.
If you are unsure of the manufacturer of your device, or would like to find information specifically about your device, you can find it visually and select it from this list to be provided the information you're looking for and more.
Make sure your app is up-to-date
Once you have made sure your device is up-to-date, check to make sure that your app is up-to-date. To do this, go to the Google Play Store, and then go to the "My Apps" section. Any items which have new versions available will say "Update Available."
NOTE: You can also set apps to update automatically whenever a new version is made available by selecting "Allow automatic updating" on the app's details page in Google Play to maintain the most current version of your app.
Restart the app
If your issue is affecting only a single app on your device, please try closing down just that app, and then restarting it. To fully-close an app, go to your App Settings, found in most Android versions in your System Settings, and "stop" the afflicted App with the "Force Stop" button. Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
Close background apps
It is possible that your issue is a result of one or more other apps running "in the background" on your device, meaning they are being processed simultaneously with the App at hand. In this case you might have to Force Stop or close these applications rather than--or as well as--the App you're attempting to access.
NOTE: This process can be handled automatically by App Management programs such as "Task-Managers" or "Task-Killers." A number of these Apps are available on the Google Play Store and could go a long way in helping--and also hurting, if one is reckless--streamline this process and alleviate issues.
Powercycle your phone
Problems may continue on your phone due to unavailable memory, system stress, or any number of problems. Powercycling might resolve it.
Powercycling means a full shut-off of your phone and then a restart. "Powering off" on many Android devices will leave some data and apps in a limbo-state in order to quickly boot your system upon restart, while a full powercycle prohibits this.
Clear your cache to check if you're synced properly
If problems continue following troubleshooting, ensure your problems aren't stemming from an incorrectly synced App. Use the following steps to clear your cache. Only do this if your account is linked to Origin or Facebook.
To make sure you're synced properly, first clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, select the problem-App, and then select "Clear Cache," to clear the app of its temporary, or saved, files.
NOTE: Selecting "Clear Data" could potentially delete apps, permissions, logins, or more and is not suggested. Accidental use of the "Clear Data" button will result in a warning dictating, "All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc."
If problems persist, attempt to clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, selecting "Google Play Store," and select "Clear Cache," to clear the app of its temporary, or saved, files. The above NOTE is even more important here; Avoid "Clear Data."
Following either or both of these steps, it is always a good idea to restart, or even powercycle, your phone.
Re-install the app
If all else fails, reinstall your App.
This step may cause loss of game progress. However, you can take steps to help reduce the chances of this occurring:
Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account. These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.
If you continue to have problems with your EA App after following all of the steps listed above, contact us to reach one of our EA Advisors.
July 2018
July 2018