My plants won't transfer from pvz gw1 to pvz gw2

[Xdew1]

When I first opened the game I went to my mailbox where it asked me if I would like to transfer my characters from pvz gw1 to my current game. I pressed the Y button to select yes and my characters never transfered. I have waited a few days to see if the server had to update but I still have not gotten them. I watched a few YouTube videos where the creators got their plants instantly and would like help on getting my characters from the first game.

[MAGICDAVESHROOM]

You need to tap on the HELP CENTER button below and email them directly with your player i.d. number, it's unlikely any EA staff will read your post. Good luck.

[Xdew1]

Thank you