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Lost my progress

by maryannd07
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Original Post

Lost my progress

★★★★ Newbie

I lost my progress completely on my iPhone.

 

I had my iPad linked as well. I tried playing there and my profile was also gone.

 

I went back to the iPhone. I clicked around and finally something started to download. I presumed it was my profile. When the download completed it gave me the option of 2 profiles - neither one was where I left off - but one had zeroes on everything and the other had at least 100 gems. So I picked the one that looked closest to my profile. 

 

It was not my profile at all. I have no progress.

 

I have been playing this game since it came out 10 years ago. I had to start over after the first year or two due to a lost profile. I do not want to lose all the progress I have made. 

 

Please help! I've loved this game for years! You're my only hope!

Message 1 of 4 (101 Views)

Re: Lost my progress

Community Manager

@maryannd07 

 

You posted in the Garden Warfare boards. Are you referring to Plants vs. Zombies or Plants vs. Zombies 2?

/Blueberry

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Message 2 of 4 (86 Views)

Re: Lost my progress

★★★★ Newbie

Sorry, I was posting about pvz2. 

Message 3 of 4 (77 Views)

Re: Lost my progress

Community Manager

@maryannd07 

 

Moved your post to the PvZ2 board. Check out the post below regarding lost progress.

 

https://answers.ea.com/t5/Plants-vs-Zombies-2/Account-amp-Mobile-Help-Look-here/m-p/7883871#M9093

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 4 of 4 (70 Views)

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