June 2015
I lost my progress 2 times in PvZ2. Before the first time I lost my progress, I had 300,000 coins, 200 gems, all plant pots in Zen Garden, and I finished every world with every costume for the plants I had. The premium plants that I bought with gems were Ghost Pepper, Homing Thistle, Fire Peashooter, Hurrikale, Lava Guava, and Dandelion. I know that I can buy most of them again, but I miss having Ghost Pepper and Dandelion. I played so hard before the first time I lost my progress, and that hard work has gone. I lost this progress on May 31, 2015. Before the second time I lost my progress in PvZ2, I finished all worlds, I had 80,000 coins, and 30 gems. I also purchased a gem pack $6.99 to get the Lava Guava. I lost this progress on June 16, 2015. I have also noticed that I am not the only one who has experienced this. Since I play on an Android device, I read the reviews and many people complained that they also lost their progress when they downloaded the Lost City Part 1 update. Was there something wrong when you were making the update, or are there hackers who hacked the game? I want all my progress back, please!!! I also want my money back from the gem pack I purchased. Also, even if I restart the game again, my progress would still be gone. Can you please help?
June 2015
Please reach out to our PopCap support team, they will see how to best assist you in recovering your progress: http://answers.ea.com/t5/Plants-vs-Zombies-2/Information-How-to-get-support-for-PopCap-games/td-p/25...
May 2017 - last edited May 2017