lost all progress plants vs zombies 2

[kcgallum]

Hello I had plants vs zombies 2 on my phone but had to do a factory reset and have all lost all of my world progress and all of my plants some of which i bought and all my mints. I had the game linked to my google account [edit: email address removed] but after reinstall the game reset everything and I no longer have all my plants. Can anything be done to recover all of my progress?

[MAGICDAVESHROOM]

@kcgallum 

Go to the loading screen and tap the cloud icon and try the force sync, if that doesn't work then if you signed up to EA's email registration service they can send a code to your email address to restore your account. 

Finally if you have your player i.d. number tap HELP CENTER at the bottom of this page and make out a missing content report and they can restore your account from their backup servers.

[kcgallum]

thanks. how do i get the code? i think i signed up for the email service. Do you have an email address for them?

[MAGICDAVESHROOM]

@kcgallum 

Tap the cloud then the register email button and you should be able to put in the email address you used when registering. 

Make sure there isn't a blank space after your email or it won't work.

They should send you a code within minutes.

[kcgallum]

@MAGICDAVESHROOM i did that before but still nothing. i had to uninstall the game then reinstall but got nothing.

[kcgallum]

@MAGICDAVESHROOM ok have the code but where do i input it in the game? cant see an option to do so anywhere.

[MAGICDAVESHROOM]

@kcgallum 

You entered your email address and pressed confirm (hidden by keyboard) and this should have popped up. (Cropped to hide my email).

That's where you put your code.

[MAGICDAVESHROOM]

@kcgallum 

Did it work?

[kcgallum]

hey it didnt work but managed to sort it by clicking the controller icon  which links to the play store. Loaded up my profile data from there.

[mksl7sk]

I run pvz2 game via Google Play and it load like first time. 

Id that i lost all my progress: 65914F30-312E-401A-B127-691EEFAD1B12

I add two screenshots. first of them i make in february(file name: "1Screenshot_20210228_124431_com.ea.game.pvz2_row.jpg")- have progress on that moment, and second one I make in 29.06.2021(file name: "2Screenshot_20210629_003420_com.ea.game.pvz2_row.jpg")- no prorgress and only 4 default plants.

I hope you help me with it. Thanks.

P.S.: i post it on help.ea.com, case #85450061.