September 2016
Sadly, that EA have not a support.
September 2016
September 2016
Update: Unreal, played earlier today, loaded again on same device and profile is missing once again. Third time. EA please help (once again).
Quite frustrating.
September 2016
Same here, lost all progress after last update :-( How to enter live chat? The contact us page never sends anything after filling out the form!
September 2016
Hey PopCap sorry for the inconvenient but i lost my account too because a friend erased my game on my Android device pls i need help my username account Was DazzlingRexo
September 2016
My Plants vs. Zombies 2 game loaded up on my phone, but shows someone named James (not me) and has 2 gems. My account with 600+ gems isn't showing up... this is like the 2nd time something weird has happened in 2 months with my account. I have a cases active but no response so far...
November 2016
i forgot to mention that i got the premium plants hurrika
@EA_Zoe wrote:
Hi @Pandabamboo729,
We are currently investigating the issue with the contact form. I will let you know if I receive more information.
In the meantime I can only recommend you to clear the cache and cookies of your browser and try to submit the form again. Thank you for your patience while we're working on fixing the issue.
le , ghost pepper dandelion,sweet potato, lava guava,fire peashooter,jack o' lantern,starfruit, and torchwood, and 300 gems
December 2016
Almost 3 years later and this issue still isn't fixed. Just lost all of my progress today from years ago. I had banked over $100 worth of coins gained without any micro-transactions and around 200 gems.
December 2016
Nearly 3 years later, this just happened to me and the bug isn't fixed. GG EA.
January 2017