March 2019
Hello,
I have lost my progress today when my battery ran out. I logged in again to see everything is gone. Need help how do I raise a support ticket?
I have screen shot of my player ID.
March 2019
If you read the first post in this thread there is a step by step guide on how to restore your profile.
March 2019
I have tried to restore using the sync data however it only gave me option to restore a profile with 0 progress in all aspects.
March 2019
At the bottom of this page is a button marked HELP CENTER, tap it and follow the instructions, as you've got a screenshot of your player id number they should be able to restore it within 2 days, but you might have lost your streak.
April 2019
April 2019
PS I assume I should back up my account on Google Play on Blustacks... thank you again, I've never had to deal with anything like this so am a bit clueless
April 2019
se Google Play as the backup. I stopped using BlueStacks because they never restore a profile and just pass the buck to EA/PopCap.
April 2019
Yes it works on bluestacks if you are linked with a Google play account.
I have opened my profile before on bluestacks and resumed where I have left from on another device.
April 2019
Maybe one day I will try that. Thank you for the tip !!
April 2019
Got no idea if it works on bluestacks, I'm on Android and i know it also works on apple.