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Identity Selection Download Failed

by SoulSeekerUSA
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Original Post

Identity Selection Download Failed

★★★★★ Novice

I am unable to retrieve my account cloud save data.

 

 

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Message 1 of 25 (272 Views)

Re: Identity Selection Download Failed

★★★ Pro

Try reinstalling.

Message 2 of 25 (258 Views)

Re: Identity Selection Download Failed

★★★★★ Novice

Tried that on all my devices, get the same thing.

Message 3 of 25 (252 Views)

Re: Identity Selection Download Failed

★★★ Pro

The only other thing i can suggest is contact EA HELP.

They have another backup on their servers.

Message 4 of 25 (247 Views)

Re: Identity Selection Download Failed

★ Guide

Could not save to game server and couldn't load game data from server also.

Message 5 of 25 (245 Views)

Re: Identity Selection Download Failed

★★ Pro

@SoulSeekerUSA   You may want to request them to give you a new ID as well since this has been posted on the open.

Message 6 of 25 (244 Views)

Re: Identity Selection Download Failed

★★★★★ Novice

I have one device that I am able to play as normal but that is because I am already logged in on it.  But when I reinstall on any other device I get the download failed.

Message 7 of 25 (239 Views)

Re: Identity Selection Download Failed

★★★★★ Novice

@eieio_31310 wrote:

@SoulSeekerUSA   You may want to request them to give you a new ID as well since this has been posted on the open.


Yeah, not worried about that, no one knows my pw or anything else.

Message 8 of 25 (238 Views)

Re: Identity Selection Download Failed

[ Edited ]
★★★ Pro

This sounds like a job for (dramatic music).

@EA_Blueberry 

Players on reddit are also having similar problems so it's probably a server error.

Message 9 of 25 (237 Views)

Re: Identity Selection Download Failed

★★ Pro

@Coldwind73 wrote:

Could not save to game server and couldn't load game data from server also.


Hmm, I guess this maybe geographic location related, it is possible one of the server is down.  Suggest you all report this help center and give them your location. I am going to take a on sub Reddit and see if someone else have reported similar problem.

Message 10 of 25 (234 Views)

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