Identity Selection Download Failed [ Edited ]

[SoulSeekerUSA]

I am unable to retrieve my account cloud save data.

[MAGICDAVESHROOM]

Try reinstalling.

[SoulSeekerUSA]

Tried that on all my devices, get the same thing.

[MAGICDAVESHROOM]

The only other thing i can suggest is contact EA HELP.

They have another backup on their servers.

[Coldwind73]

Could not save to game server and couldn't load game data from server also.

[eieio_31310]

@SoulSeekerUSA   You may want to request them to give you a new ID as well since this has been posted on the open.

[SoulSeekerUSA]

I have one device that I am able to play as normal but that is because I am already logged in on it.  But when I reinstall on any other device I get the download failed.

[SoulSeekerUSA]

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@eieio_31310 wrote:

@SoulSeekerUSA   You may want to request them to give you a new ID as well since this has been posted on the open.

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Yeah, not worried about that, no one knows my pw or anything else.

[MAGICDAVESHROOM]

This sounds like a job for (dramatic music).

@EA_Blueberry 

Players on reddit are also having similar problems so it's probably a server error.

[eieio_31310]

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@Coldwind73 wrote:

Could not save to game server and couldn't load game data from server also.

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Hmm, I guess this maybe geographic location related, it is possible one of the server is down.  Suggest you all report this help center and give them your location. I am going to take a on sub Reddit and see if someone else have reported similar problem.