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Re: I lost my pvz2 (Plants vs Zombies 2) account

by wadebear
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Original Post

I lost my pvz2 (Plants vs Zombies 2) account

★★★★ Novice

I have a pvz2 account. I have completed almost all the worlds. It needed to make and update, and I did it. After that,I opened the game and it saw that my user was not there and when I click to play it opens a new game. When I click on the vídeo game control, next to a tool, I can see my achivments. Did I lost my account? Will I be able to play again with it? How can I do this? Plese, I need your help, I don't want to lose my account!

Message 1 of 16 (5,723 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

Community Manager

@ThomatedezZ Sorry to see that you are having issues with PVZ2. Did you have your account linked or were you playing on a guest account?

Message 2 of 16 (5,679 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

★★★★ Novice
I have an Google play account linked in my Tablet that I had my pvz2 account and played on it. I also had an account in the game (linked to the Google play account) called "thomate"
Message 3 of 16 (5,672 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

Community Manager

@ThomatedezZ Are you sure you are logged in with the correct account?

Message 4 of 16 (5,652 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

★★★★ Novice
Yes, Im logged in the same account I had the game. I tryed to install it in another tablet (putting the same google play account I had in my old tablet), and the same issue happened: all my achivments were there, but my user wasn't there and my progress neither.
Message 5 of 16 (5,640 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

Community Manager

@ThomatedezZ Are you sure that you have not saved over your old account with a new one? 

Message 6 of 16 (5,632 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

★★★★ Novice

Hello, 

 

today I have the same problem. Yesterday I played as usually and today my account/user is gone. All my achievements are still available, cause I had my account lynced with my google account (I have only 1 account). I wasnt doing anything on my phone, no update or anything at all with the game.

Hope you can help.

Message 7 of 16 (5,622 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

Community Manager

@Dylen91Are you still having issues?

Message 8 of 16 (5,587 Views)

Re: I lost my pvz2 (Plants vs Zombies 2) account

★★★★ Novice

Hi, yes. I tried to uninstall and install back again, but unfortunately my login is not back. As I will not playing it from the beginning, I will probably uninstall for good.

But thanks for the interest.

Message 9 of 16 (5,567 Views)
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Re: I lost my pvz2 (Plants vs Zombies 2) account

Hero (Retired)

Open your game.  At the bottom of the screen to the left of the PLAY button you should see a button with a Newspaper Zombie on it.  Tap that.  The News and Updates screen should open.

 

Scroll down to Thu Nov 30 12:00:00 2017.  Follow the instructions on how to contact EA Help.

 

And I wish SO MUCH that they would fix this issue.


I am not a Customer Service Rep
I don't work for EA - they couldn't afford my brilliance
Neighbor lists currently full with waiting lists in all 3 of my towns.
Message 10 of 16 (5,556 Views)

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