I can’t open my PV2 app. What to do? Please help

[Sheyl121519]

May I know if there’s a problem with plants vs zombies 2? Why I can’t open my app today??? 

[mytwilight · Accepted solution]

It's the Facebook SDK crash. (Many apps, including Spotify, are impacted on iOS devices.) Hopefully it will be resolved in a few hours. (You can go into airplane mode and turn off Wifi to get into the app, but functionality will be limited.)

[EA_Darko]

Hey @Sheyl121519 can you provide a little more info as to the issue you are seeing?

On what platform is it occurring and are you seeing an error message of any kind?

Darko 

[Sheyl121519]

I just recently updated it to the latest version. Then now everytime I click the app the EA logo appears then its not proceeding. Like the app closes after the EA logo shows.

[Sheyl121519]

I’m using Apple Iphone by the way 

[EA_Darko]

Hey @Sheyl121519 you can find the troubleshooting steps for your device here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Let me know how you get on and if they help.

Darko

[mytwilight · Accepted solution]

It's the Facebook SDK crash. (Many apps, including Spotify, are impacted on iOS devices.) Hopefully it will be resolved in a few hours. (You can go into airplane mode and turn off Wifi to get into the app, but functionality will be limited.)

[Steamer2001]

Same issue here. Yee haw.

[Steamer2001]

Easy solution, like the person above said, start the app in airplane mode, once you get past the PopCap logo, re-disable airplane mode.

[Sheyl121519]

Hi thank you for the help. Now my app is opening but theres a message showing after some download. But I can access it when I just pressed Ok.

[Sheyl121519]

Thank you for the info