I buy a purchase in game but I don't receive it

by BabyPham
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Original Post

Accepted Solution

I buy a purchase in game but I don't receive it

★ Novice

Dear EA help,

I buy a purchase in Plants vs Zombie 2 but after I buy it, I don't receive it.

Please check this problem.

Many thanks.

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Message 1 of 4 (825 Views)

Accepted Solution

Re: I buy a purchase in game but I don't receive it

Community Manager

Hey @BabyPham 

 

I would recommend reaching out to an advisor through the in-game support option, as we are unable to assist with missing content on Answer HQ. 

 

Contact Support:

  • Select the wrench Icon
  • Select the "help" option
  • Scroll down to the "Contact Us" option
  • Enter in your case detail and select an available contact option

Thanks!


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Message 2 of 4 (795 Views)

All Replies

Re: I buy a purchase in game but I don't receive it

Community Manager

Hey @BabyPham 

 

I would recommend reaching out to an advisor through the in-game support option, as we are unable to assist with missing content on Answer HQ. 

 

Contact Support:

  • Select the wrench Icon
  • Select the "help" option
  • Scroll down to the "Contact Us" option
  • Enter in your case detail and select an available contact option

Thanks!


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 2 of 4 (796 Views)

Re: I buy a purchase in game but I don't receive it

★★★ Newbie
@EA_Illium I have bought a purchase but didn't receive it
Message 3 of 4 (330 Views)

Re: I buy a purchase in game but I don't receive it

★★★★★ Expert

@BabyPham 

@Nimish_1 

You have to tap HELP at the bottom of this page and make a missing content report, you have to tell them your player id number and provide helpful screenshots showing proof of purchase. 

Message 4 of 4 (311 Views)