Please have a look at the responses they've been giving me since 2 days.
Anyway I have made a fresh case and e-mailed them again. I hope they help me this time. Will keep updating...
Actually my situation is :
-Iphone XR with IOS 12.3 everything is ok, no bug
-Ipad 2 with IOS 9.3.5 there is the famous bug.
So....I'm playing only with Iphone
You can probably still use the Ipad 2 with IOS 9.3.5 but take care to not reach a "reward" while using the Ipad 2 with IOS 9.3.5
Only trigger rewards with the Iphone XR with IOS 12.3
I'm on Android 9.0 Pie now, when the bug with enlighten-mint happened I was on Android 8.1 Oreo. Maybe this could be why the bug isn't happening to me again?
a month ago