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Re: Glitch-Season reward bar show as full and shows that you have earned all rew

by EA_Blueberry
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Original Post

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★★★★ Novice
@lawmfw Yes I'm confused too! That's why I posted here hoping someone might know what to do next.
Message 71 of 91 (194 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★★★★ Pro

Go to page 3 of this thread for how to contact Ea Blueberry for assistance

Message 72 of 91 (183 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★★★★ Novice
@lawmfw Hey thanks! I have followed the instructions and contacted @Ea Blueberry through a private message.
Message 73 of 91 (173 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★ Apprentice

It hasn't happened to me again yetScreenshot_20190724-070725.png

Message 74 of 91 (167 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★ Apprentice

Sorry Blueberry, but i have removed your reply as the solution because this issue is still happening.

Message 75 of 91 (167 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

Community Manager

@pvz1412 

Are you able to correct that by restarting your device or reinstalling the app? The previous issue was related to Enlighten-mint so it's not impossible the issue can still be at large with another one, but we'll want to make sure this isn't related to corrupted files first. Our staff is equipped to address the previous issue and once you get back to me with the results we'll gladly let the team know it's impacting this one as well.

 

If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress.

Thanks for giving us a heads up! Thumbs up

/Blueberry

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Message 76 of 91 (155 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★★★★ Novice

@EA_Blueberry 

I tried both restarting my device and reinstalling the app. Both didn't work. 

Screenshot_20190724-195410.jpg
Message 77 of 91 (148 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★ Apprentice

It's odd that it hasn't happened to me again yet

Message 78 of 91 (124 Views)

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

★★★ Newbie
Message 79 of 91 (118 Views)
Highlighted

Re: Glitch-Season reward bar show as full and shows that you have earned all rew

Community Manager

@pvz1412 

 

Can you please contact our Live-Support team so they can look into this further with you. This seems similar to the Enlighten-mint reward and our EA Advisors were able to assist in getting the reward for players. Please keep us updated.

Click here to contact Live-Support

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 80 of 91 (105 Views)

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