Blueberry will take over here with helping, take a look the the post marked as the solution. Nobody here but blueberry has the authority to help.
Two days ago a patch was automatically downloaded in my Pvz2 app....was very surprised about that, I thought about this dicussion on this forum and I sad "wow, the solution has arrived very fast!"..
Immediately I went very happy on Battlez but.......nothing's changed.
Hey everyone! Hope you all had a great weekend and I just got back in.
The team is aware of this still happening and investigating it, but if you encounter this and do not receive your rewards please reach our Live-Support team so they can get this taken care of for you. We apologize any confusion it's cause and as always, thanks for putting our BrrRrAAiiinNnZZzz together to send us the info we needed for our QA team.
Click here to contact our Live-Support team
*Marking this as a solution for visibility purposes and for instructions on how to receive rewards*