Hey @fbz58zhu61g1, this is post #12 of the thread:
Did you try to reinstall the game ?
I am sorry that this is happening to you as it is terrible and unfair.
As a reminder, this is a community of volunteers who are passionate about this game. We never claim to be gurus but we willingly share our time and experiences to help strangers like you. Some simple courtesies are more welcome than snide comments like yours. If you need immediate assistance, you can always go through the official EA help site.