Apple Mortar is missing from my plant inventory after spending gems on it

[karlakay3262]

Spent 20 gems to get 20 seeds and Apple Mortar is no longer in my plant inventory. Has anyone else had this problem? What can I do?

[MAGICDAVESHROOM · Accepted solution]

@karlakay3262 

Sometimes plants just disappear for no reason in your almanac, yet another bug they don't bother fixing.

What you do is tap HELP at the bottom of the page and make out a missing content report.

It would be helpful if you could provide proof that you had him with a screenshot.

You will have to provide them with your player id number and as I'm sure you're a sensible person that knows how important that number is then you have it somewhere safe.

[MAGICDAVESHROOM · Accepted solution]

@karlakay3262 

Sometimes plants just disappear for no reason in your almanac, yet another bug they don't bother fixing.

What you do is tap HELP at the bottom of the page and make out a missing content report.

It would be helpful if you could provide proof that you had him with a screenshot.

You will have to provide them with your player id number and as I'm sure you're a sensible person that knows how important that number is then you have it somewhere safe.

[RhondaRP]

@MAGICDAVESHROOM Unfortunately for me, there isn’t a link to contact someone in the Help area.

[RhondaRP]

@RhondaRP I’m referring to inside the actual game.

[MAGICDAVESHROOM]

@RhondaRP 

Here's the link, it's the "help center" at the bottom of this page, it just looks like text though.

http://help.ea.com/en/

[karlakay3262]

Unfortunately, I do not have a screenshot but I do know my player number. Thanks for the reply.