Always restoring (0) purchases

[CloudLillyLuna]

I keep getting a pop up asking me to restore my purchase of the fire pea after every single level or every single time I go back to the world to select a new level. It'll show up whether I've used that plant in the level or not. Every time it does I'll hit the "restore purchase" button just to get rid of it and it'll tell me "0 purchases restored." Is there any way to get that to stop?

[EA_Darko]

@CloudLillyLuna What device are you playing on, can you try clearing your device cache and then seeing if the issue remains? 

[MortStella]

I get this several times a session with different plants and bundles I have purchased and it is really REALLY annoying! I have cleared my cache several times and I play on different devices and it always happens... I feel your pain!!

[ElAguila64]

This had been happening to me for almost a year. It is worse now. 

[peashooter3012]

Can you try contacting EA or Google Play regarding that issue?

[peashooter3012]

Just contact EA and Google Play or App Store.

[peashooter3012]

So it turns out it's a corrupted file. To get rid of it, delete your profile.

[peashooter3012]

No no no. It's a bad idea. You will have to start your game all over again.

[CloudLillyLuna]

I'm playing on my android galaxy s7 edge phone. I haven't played in months though because the popup asking to refresh purchases was too annoying and frustrating

[MAGICDAVESHROOM]

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@EA_Darko wrote:

@CloudLillyLuna What device are you playing on, can you try clearing your device cache and then seeing if the issue remains? 

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I'm playing on an lgv30 and I've tried clearing every cache (including Google play) i can find and still those popups keep happening.