All my gems gone

[retros1]

Hello, I'd like to ask you what to do if I came back to the game and I had 0 gems. When I left few hours ago, after Battlez win, I had around 170 gems and for me as F2P player it's quite a lot. I still have all my coins and mints, everything else seems normal. I tried restarting the game but it didn't help. Anyone else with this issue today?

[EA_David]

@retros1 Hi, hopefully this was a temporary glitch, did your gems show up since you made this post?

If not, can you reach out to support again, and raise a ticket for this to be investigated. 

Thank you. 

[retros1]

Hello David, thank you for your answer, unfortunately gems didn't show up. I reported a bug from in-game menu, is it what you mean, or should I do it some other way? Thanks again

[EA_David]

@retros1 Sorry for being unclear. 

Please go to our help site, choose the Contact Us option and reach out to support. 

https://help.ea.com/en/popcap/plants-vs-zombies-2/

You'll want to grab your player ID as you'll be asked for this while reaching out. 

https://help.ea.com/en-in/help/plants-vs-zombies/plants-vs-zombies-2/find-your-player-id-for-plants-...

Thanks.