May 2019 - last edited March 2023 by EA_Illium
"I need help with my account. What do I do?!"
Transferring Account Progress
Q.) What if I plan to use a different device in the near future or my device breaks, do I lose my game progress?
A.) Back up Plants vs. Zombies 2 (PvZ 2) using iCloud on iOS, and Google on Android to keep progress across multiple devices.
Turn on iCloud backup and iCloud drive to save progress.
Make sure that you’re signed in to iCloud and using automatic backup:
To turn on iCloud Drive:
How do I sign in to my Google Account?
Lost Progress & Account Recovery
Q.) Why should I take a screenshot of my Player ID or write it down?
A.) When you contact us, our EA Advisors will need your Player ID to help you. Click here to find out how to locate your Player ID in-game.
Your Player ID is unique to you and your game. While in-game, tap the wrench icon to open the Settings menu.
In the Settings menu, tap:
Q.) Wait, I still need help. How do I contact an EA Advisor?
Technical & Connection Troubleshooting
If the game is not functioning correctly on your device we've got you covered! These help articles below should help fix most connection or technical issues related to EA mobile games.
iOS Users
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Android Users
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/