"I need help with my account. What do I do?!"
Transferring Account Progress
Q.) What if I plan to use a different device in the near future or my device breaks, do I lose my game progress?
Make sure that you’re signed in to iCloud and using automatic backup:
Lost Progress & Account Recovery
Q.) Why should I take a screenshot of my Player ID or write it down?
A.) When you contact us, our EA Advisors will need your Player ID to help you. Click here to find out how to locate your Player ID in-game.
This ID is unique to you and your game.
While in game, tap the wrench icon to open the Settings menu.
Q.) Wait, I still need help.How do I contact an EA Advisor?
Technical & Connection Troubleshooting
If the game is not functioning correctly on your device we've got you covered! These help articles below should help fix most connection or technical issues related to EA mobile games.