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(Retired)","color":"ED8B00","icon":null,"rankStyle":"OUTLINE"},"ModerationData:moderation_data:11727871":{"__typename":"ModerationData","id":"moderation_data:11727871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:11727871":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:169995"},"id":"message:11727871","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11727868/message:11727871","revisionNum":1,"uid":11727871,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11727870"},"conversation":{"__ref":"Conversation:conversation:11727868"},"subject":"Re: sims 4 stuck on white screen","moderationData":{"__ref":"ModerationData:moderation_data:11727871"},"body":"

@mysticGamer1983

Great, thanks!

It seems like your computer meets the minimums specs, bur just barely. Your graphic drivers are 6 months old, are those the latest? If not, update those and try again. Otherwise,

Try resetting your files to factory settings.

Make a backup; copy your The Sims 4-folder from C:\\Users\\Username\\Documents\\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
Rename the The Sims 4-folder in C:\\Users\\Username\\Documents\\Electronic Arts to The Sims 4_backup
Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
- Screenshots
- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: The Amazing Crinrict, https://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

Good Luck! 🙂

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@mysticGamer1983

Also, you do not have the latest update of Windows 10. Please update that too! 🙂

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Thank you, it's all working now!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"34","kudosSumWeight":2,"postTime":"2018-01-07T13:02:30.419-08:00","lastPublishTime":"2018-01-07T13:02:30.419-08:00","metrics":{"__typename":"MessageMetrics","views":24260},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4319787":{"__typename":"User","id":"user:4319787","uid":4319787,"login":"OFCQueen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-31T16:59:51.292-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4319787"},"ModerationData:moderation_data:11727874":{"__typename":"ModerationData","id":"moderation_data:11727874","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11727874":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4319787"},"id":"message:11727874","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11727868/message:11727874","revisionNum":1,"uid":11727874,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11727873"},"conversation":{"__ref":"Conversation:conversation:11727868"},"subject":"Re: sims 4 stuck on white screen","moderationData":{"__ref":"ModerationData:moderation_data:11727874"},"body":"@mysticGamer1983 my isnt im either really unlucky or i did it wrong","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"67","kudosSumWeight":0,"postTime":"2020-07-31T17:01:20.848-07:00","lastPublishTime":"2020-07-31T17:01:20.848-07:00","metrics":{"__typename":"MessageMetrics","views":6730},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:120352":{"__typename":"User","id":"user:120352","uid":120352,"login":"Tridolieae","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-02-02T16:07:48.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:120352"},"ModerationData:moderation_data:11727875":{"__typename":"ModerationData","id":"moderation_data:11727875","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11727875":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:120352"},"id":"message:11727875","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11727868/message:11727875","revisionNum":1,"uid":11727875,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:11727871"},"conversation":{"__ref":"Conversation:conversation:11727868"},"subject":"Re: sims 4 stuck on white screen","moderationData":{"__ref":"ModerationData:moderation_data:11727875"},"body":"

I am now experiencing this issue as well.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"43","kudosSumWeight":0,"postTime":"2020-07-31T18:18:51.623-07:00","lastPublishTime":"2020-07-31T18:18:51.623-07:00","metrics":{"__typename":"MessageMetrics","views":6692},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:30":{"__typename":"User","id":"user:30","uid":30,"login":"EA_Kent","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-21T13:15:50.177-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/6/96/416x416.JPEG"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:30"},"ModerationData:moderation_data:11727876":{"__typename":"ModerationData","id":"moderation_data:11727876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11727876":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30"},"id":"message:11727876","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11727868/message:11727876","revisionNum":1,"uid":11727876,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11727875"},"conversation":{"__ref":"Conversation:conversation:11727868"},"subject":"Re: sims 4 stuck on white screen","moderationData":{"__ref":"ModerationData:moderation_data:11727876"},"body":"

Hi everyone,

\n\n

Since this is a pretty old thread that hasn't been updated in a couple years I went ahead and locked it to prevent further necro-posting.

\n\n

If you're having trouble with a similar issue please create a new thread and include as many details about what you're experiencing as possible. Thanks!

\n\n\n

/Kent

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