problem with growing together pack

[maygangray3]

hi 

I have tried to contact sims help multiple of times but I haven't gotten a reply back nor have anyone tried to fix it I have brought growing together when it first came out but there was a problem with the payment I am unable to download the pack even though I paid for it. please fix it or refund me so that I can buy it again 

many thanks 

[EA_Solaire · Accepted solution]

@maygangray3 

If it's stuck in a processing state, you'll need to reach out to live support so they can review your billing information and see what's going on- here on AHQ, we don't have access to your account details to take a look with you.

Please submit a help request to contact live support with the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

[EA_Solaire]

Hello @maygangray3 

Is your transaction for Growing Together currently stuck in a processing state? You can check this in your account's order history. 

[maygangray3]

How can it be still processing when I brought the growing together pack in March 2023 when it first came out? It's been a whole year

[EA_Solaire · Accepted solution]

@maygangray3 

If it's stuck in a processing state, you'll need to reach out to live support so they can review your billing information and see what's going on- here on AHQ, we don't have access to your account details to take a look with you.

Please submit a help request to contact live support with the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

[maygangray3]

Yeah I don't understand how I'm supposed to connect the live support. It doesn’t give me a link or even how too...

[EA_Solaire]

@maygangray3 

From the site here under Game Support, you can select EA app as the product, then select I want to check my order status. From there, you'll see the available contact options. 

[maygangray3]

Hi

When I download the app it won't let me in....

[puzzlezaddict]

@maygangray3  What happens when you try to open the App?  Please post a screenshot or two.

[maygangray3]

But it could be because I'm on phone

[puzzlezaddict]

@maygangray3  Right, the EA App only runs in Windows and macOS, not on whatever OS your phone has installed.