@cocoelf12 The issue is that while your graphics card is listed in the Sims 4 database, its device ID is not. There's another ID for the Intel 620, just not yours. This is easy to fix though.
For other readers: these instructions are specific to this card. If you need help adding your own card to the database, please post your own device ID or dxdiag and ask for instructions.
Open graphicscards.sgr, inside TS4's program files. The path will look like this, unless you've changed from the default install location:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
Use crtl-F to search for 5916, which will bring you to this line:
card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
Change the 5916 to 3EA0 (that's a zero) without changing anything else, and your card will be recognized.
That doesn't answer your question about the computer itself though. This isn't a gaming laptop by any standards, and its hardware isn't going to handle TS4 as well as one with a dedicated graphics card would. As to whether you should take it back and get something else, I guess that depends on how much you spent for it. Gaming laptops start well below $1000 in the U.S.—I've seen decent models for $600 before—but they're certainly not cheap.
If you do want to get a different laptop, let me know your budget and country, as well as any other requirements you have for the computer. Otherwise, keep this one elevated while you play and don't run anything else alongside the game.
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,566 PostsLatest Activity: 15 minutes ago
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Unrecognized Video Card-Sims 4, New Laptop","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:11804144"},"body":"
@cocoelf12 The issue is that while your graphics card is listed in the Sims 4 database, its device ID is not. There's another ID for the Intel 620, just not yours. This is easy to fix though.
\n\n
For other readers: these instructions are specific to this card. If you need help adding your own card to the database, please post your own device ID or dxdiag and ask for instructions.
Open graphicscards.sgr, inside TS4's program files. The path will look like this, unless you've changed from the default install location:
\n\n
Program Files (x86)\\Origin Games\\The Sims 4\\Game\\Bin
\n\n
Use crtl-F to search for 5916, which will bring you to this line:
\n\n
card 0x5916 \"Intel (R) HD 620\" $cardLevelMedium $resolutionMedium
\n\n
Change the 5916 to 3EA0 (that's a zero) without changing anything else, and your card will be recognized.
\n
\n
That doesn't answer your question about the computer itself though. This isn't a gaming laptop by any standards, and its hardware isn't going to handle TS4 as well as one with a dedicated graphics card would. As to whether you should take it back and get something else, I guess that depends on how much you spent for it. Gaming laptops start well below $1000 in the U.S.—I've seen decent models for $600 before—but they're certainly not cheap.
\n\n
If you do want to get a different laptop, let me know your budget and country, as well as any other requirements you have for the computer. Otherwise, keep this one elevated while you play and don't run anything else alongside the game.
","body@stringLength":"2649","rawBody":"
@cocoelf12 The issue is that while your graphics card is listed in the Sims 4 database, its device ID is not. There's another ID for the Intel 620, just not yours. This is easy to fix though.
\n\n
For other readers: these instructions are specific to this card. If you need help adding your own card to the database, please post your own device ID or dxdiag and ask for instructions.
Open graphicscards.sgr, inside TS4's program files. The path will look like this, unless you've changed from the default install location:
\n\n
Program Files (x86)\\Origin Games\\The Sims 4\\Game\\Bin
\n\n
Use crtl-F to search for 5916, which will bring you to this line:
\n\n
card 0x5916 \"Intel (R) HD 620\" $cardLevelMedium $resolutionMedium
\n\n
Change the 5916 to 3EA0 (that's a zero) without changing anything else, and your card will be recognized.
\n
\n
That doesn't answer your question about the computer itself though. This isn't a gaming laptop by any standards, and its hardware isn't going to handle TS4 as well as one with a dedicated graphics card would. As to whether you should take it back and get something else, I guess that depends on how much you spent for it. Gaming laptops start well below $1000 in the U.S.—I've seen decent models for $600 before—but they're certainly not cheap.
\n\n
If you do want to get a different laptop, let me know your budget and country, as well as any other requirements you have for the computer. Otherwise, keep this one elevated while you play and don't run anything else alongside the game.
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@puzzlezaddictThank you for the help! I am hoping to avoid buying a new laptop but I have until the 8th to return this if it comes to that. I tried to follow the directions you provided but when I got to the file path and searched for 5916, no results returned.
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@cocoelf12 That's strange. I double-checked, and the entry should be there. This is a fully patched game? And you did open graphicscards, and not graphicsrules? The first is a list of cards; the second is how to apply the settings.
\n\n
Regardless, you should be able to add the proper line yourself. Scroll down to almost the end of the file and look for this:
\n\n
\n\n
If the Intel 620 is listed, just change the device ID, to the left of the word Intel in the screenshot, to 3EA0 (again, that's a zero). If it's not there, copy this line into this section of the file:
\n\n
card 0x3EA0 \"Intel (R) HD 620\" $cardLevelMedium $resolutionMedium
\n\n
so that it looks like the screenshot above, but with your own card's ID.
\n\n
And whether you want a different laptop is entirely up to you, but again, this one is not really suitable for gaming. Hopefully, you'll get what you want out of it, but that might not be possible, depending on the packs you install and your expectations for how well the game runs.
\n\n
Edit: When dealing with one issue, please don't double-post. (It's not a big deal, but having two separate conversations going makes troubleshooting more complicated.) I just saw your post in the master thread, where I'd have merged this one if you hadn't also been asking a second question about your computer. The answer is the same though—you need to manually add your card to the database.
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@puzzlezaddict Thank you, that was my issue I didn't open the graphicscards. Upon opening the game, it doesn't seem like it changed anything though. Maybe I do just need to return the laptop. What's strange is I was playing on an HP laptop previously with the same graphics card and it looked much better. I appreciate your help, sorry for double posting.
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@cocoelf12 No worries about the double post; it happens a lot.
\n\n
You can try deleting options.ini from your game folder to reset the graphics settings. Once the file has respawned, now with your card added to the database, things may look better. And then you can fiddle with the settings further until you get what you want.
\n\n
As for returning it, whether you can find something better will depend on your budget. If you want me to look, I'd be happy to do so; just let me know what you'd be willing to spend.
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@puzzlezaddictI will try as you suggested and see if it helps! I purchased this for $540 with tax. I wanted to only spend $500 as I only really use a laptop for Netflix, random browsing and occasional Sims. I would spend more for a quality laptop but I think I'd have to put a max at like $750..
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@cocoelf12 If you do decide to get a different computer, you could do better for just a bit more money. A quick browse turned up two decent gaming laptops at Best Buy, for $550 and $600, respectively.
The second has a slightly better processor and a somewhat better graphics card for the extra $50; I personally would think it was a good investment. Asus has a better reputation than Acer for gaming laptops, but this generation's Acer Nitro received good reviews. I would expect the Nvidia 1050 ti in the second one to be able to run Sims 4 on ultra graphics settings now, although maybe you'd need to turn that back to high by the time the game has finished its run.
\n\n
Both computers have only a small hard drive, but if you're only installing TS4, Netflix, and a couple of browsers, it should be fine. If you do need extra storage later, you can add a second hard drive yourself without any trouble. Quality 1 TB HDDs cost around $45 these days; a 512 GB SSD might be $70.
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I'm having the same unrecognized video card problem and I just got this laptop. I opened up the game after downloading it for the first time on this laptop and was prompted with that message. I've included my dxdiag.
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@LooLoo_Bloobles The device ID for your dedicated graphics card, an AMD RX 560X, is in fact in Sims 4's database. But it's possible the game is trying to use the integrated card instead. To find out, please go into Documents\\Electronic Arts\\The Sims 4, open the file labeled config.log, and copy the lines between \"Graphics device info\" and \"Options.\" (This info is about 25-40 lines down.) Please paste it into a reply here.
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@LooLoo_Bloobles Right, this shows that the game is using the integrated card rather than the much more powerful RX 560X. You should be able to force the use of the 560X for TS4 in the AMD settings. This guide has directions for accessing the settings:
Either way, you're looking for the option within the switchable graphics settings to specifically use the high performance card (the 560X) for Sims 4. If you need to create a profile for the game's .exe, be sure to use TS4_x64.exe, which is the one used for the 64-bit version. If you're not sure what you're looking at or what to change, feel free to upload a couple of screenshots for me to look at. (I don't have the same software as you do in front of me right now, so I can't tell you what it looks like.)
\n\n
In any event, you'll know that the settings worked when these lines in the config file:
\n\n
Name (driver): AMD Radeon(TM) Vega 8 Graphics Name (database): [Found: 0, Supported: 1]
\n\n
mention the RX 560X instead of the Vega 8.
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I've tried to access the switchable graphics option but everytime I click on the program, the catalyst control center pops up instead.
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@LooLoo_Bloobles I guess your GPU driver might be old enough that you still have the old interface. Does the second article I linked help? There should be an option in there somewhere. I wish I could be more specific, but like I said, I don't have a system in front of me with those settings.
\n\n
The other option is to download a program like RivaTuner Statistics Server and run it beside the game. If you set up a profile for TS4_x64.exe, it should force the use of the high performance card. Keep in mind that if and when you update Windows to the newest build, running RTSS alongside the game may crash TS4 at the Main Menu, so this is a temporary fix at best.
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Nothing seems to be working. Everytime I click on the AMD Catalyst Control Center, the switchable graphics option just isn't there.
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@LooLoo_Bloobles Can you post a few screenshots of what you're seeing?
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Okay sorry for the long wait but I finally was able to get it working I think. I downloaded the AMD Radeon Settings. It told me that the driver version didn't match. I looked up how to fix that and so I did, I restarted the computer and opened up the Radeon Settings once again. The switchable graphics option was there and I changed it. Booted up the game and took less than a second to load with like a buttload of CC and one mod along with Reshade. I saved it and exited the game and then opened up the Config-log again and I think this is what it's supposed to say.
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@LooLoo_Bloobles Yup, that's perfect. The game somehow has the wrong device ID for your card (hence the 450 and 460), but that doesn't matter to performance. I'm glad you managed to fix it, and sorry I couldn't give more specific instructions.
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