The Sims 4 Won't Install - Literally, I've Tried Everything, Help! [ Edited ]

[sarahthec]

@yahel_1 I took the newly downloaded vcredist_x64.exe and put it in my The Sims 4/_Installer/vc2013 folder. I took the 64 bit that was already in the folder and put it on my desktop. I also repaired the new 64 bit which prompted a restart. The error still persists. However, my install log now says the executable is missing all together.

My log:

Spoiler

****************************************
Install Date: 06/12/2016
13:41:05 Started logging
****************************************

13:41:05 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
13:41:05 Install Locale: en_US
13:41:05 Initialized installation config.
13:41:05 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
13:41:05 EAInstaller version: 4.05.03.00
13:41:05 Original System Version (10.0.10586)
13:41:06 Launching System Version (5.1)
13:41:06 Touchup running under compatibility mode
13:41:06 OS: Microsoft Windows XP Home Edition
13:41:06 Data reader initialized.
13:41:06 Data reader config: LOCALE = en_US
13:41:06 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
13:41:06 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
13:41:06 Data reader config: CREATE_DESKTOP_ICON = 1
13:41:06 Data reader config: CREATE_STARTMENU_ICON = 1
13:41:06 Data reader config: 32BIT = 0
13:41:06 Data reader config: 64BIT = 1
13:41:06 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
13:41:06 Installation registry missing. Game not yet installed.
13:41:06 (Config)Studio: Maxis
13:41:06 (Config)Game Name: The Sims 4
13:41:06 (Config)Display Game Name: The Sims™ 4
13:41:06 (Config)Updating ForceUninstallAllFiles to: 0
13:41:06 (Config)Updating ForceUninstallAllFiles to: 1
13:41:06 EAI data version: 4.05.03.00
13:41:06 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
13:41:06 Start redistributables install phase
13:41:08 Started VC++ Runtime 10.0.40219.01 Install Phase
13:41:08 Installing x86 VC runtime: 10.0.40219.01
13:41:08 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
13:41:17 Process exited with exit code 0.
13:41:17 Successfully installed x86 VC runtime.
13:41:17 Installing x64 VC runtime: 10.0.40219.01
13:41:17 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
13:41:23 Process exited with exit code 0.
13:41:23 Successfully installed x64 VC runtime.
13:41:23 Finished VC++ Runtime 10.0.40219.01 Install Phase
13:41:23 Started VC++ Runtime 12.0.30501.0 Install Phase
13:41:23 Installing x86 VC runtime: 12.0.30501.0
13:41:23 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
13:41:27 Process exited with exit code 0.
13:41:28 Successfully installed x86 VC runtime.
13:41:28 Installing x64 VC runtime: 12.0.30501.0
13:41:28 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
13:41:28 ERROR: Unable to launch process! (Error code: 2)
13:41:28 ERROR: The executable appears to be missing!
13:41:28 Error installing x64 VC runtime.
13:41:30 Installer finished with exit code: 1
13:41:31 Shutting down data reader.

****************************************
13:41:31 Stopping install logging
****************************************

[sarahthec]

If I take the new vcredist file I just downloaded out of my vc2013 folder and replace it with the one I downloaded last night that I put on my desktop in the last post (same executable, same download source, I just have multiple of them), my install log says the executable couldn't be installed.

Spoiler

****************************************
Install Date: 06/12/2016
13:41:05 Started logging
****************************************

13:41:05 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
13:41:05 Install Locale: en_US
13:41:05 Initialized installation config.
13:41:05 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
13:41:05 EAInstaller version: 4.05.03.00
13:41:05 Original System Version (10.0.10586)
13:41:06 Launching System Version (5.1)
13:41:06 Touchup running under compatibility mode
13:41:06 OS: Microsoft Windows XP Home Edition
13:41:06 Data reader initialized.
13:41:06 Data reader config: LOCALE = en_US
13:41:06 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
13:41:06 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
13:41:06 Data reader config: CREATE_DESKTOP_ICON = 1
13:41:06 Data reader config: CREATE_STARTMENU_ICON = 1
13:41:06 Data reader config: 32BIT = 0
13:41:06 Data reader config: 64BIT = 1
13:41:06 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
13:41:06 Installation registry missing. Game not yet installed.
13:41:06 (Config)Studio: Maxis
13:41:06 (Config)Game Name: The Sims 4
13:41:06 (Config)Display Game Name: The Sims™ 4
13:41:06 (Config)Updating ForceUninstallAllFiles to: 0
13:41:06 (Config)Updating ForceUninstallAllFiles to: 1
13:41:06 EAI data version: 4.05.03.00
13:41:06 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
13:41:06 Start redistributables install phase
13:41:08 Started VC++ Runtime 10.0.40219.01 Install Phase
13:41:08 Installing x86 VC runtime: 10.0.40219.01
13:41:08 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
13:41:17 Process exited with exit code 0.
13:41:17 Successfully installed x86 VC runtime.
13:41:17 Installing x64 VC runtime: 10.0.40219.01
13:41:17 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
13:41:23 Process exited with exit code 0.
13:41:23 Successfully installed x64 VC runtime.
13:41:23 Finished VC++ Runtime 10.0.40219.01 Install Phase
13:41:23 Started VC++ Runtime 12.0.30501.0 Install Phase
13:41:23 Installing x86 VC runtime: 12.0.30501.0
13:41:23 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
13:41:27 Process exited with exit code 0.
13:41:28 Successfully installed x86 VC runtime.
13:41:28 Installing x64 VC runtime: 12.0.30501.0
13:41:28 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
13:41:28 ERROR: Unable to launch process! (Error code: 2)
13:41:28 ERROR: The executable appears to be missing!
13:41:28 Error installing x64 VC runtime.
13:41:30 Installer finished with exit code: 1
13:41:31 Shutting down data reader.

****************************************
13:41:31 Stopping install logging
****************************************

This is all pretty confusing, so if you need anything clarified let me know.

[yahel_1]

Hmm @sarahthec install this from Microsoft https://www.microsoft.com/en-us/download/details.aspx?id=40784

[sarahthec]

@yahel_1 Thank you for your reply but I have installed those programs multiple times and no matter what the x64 vcredist file can't be installed by Origin. The x86 works fine.

[crinrict]

Do you always install them through the Origin folder did you try uninstalling them through programs and then re-downloading through the Microsoft site and then installing by double-clicking on the file you just downloaded ?

Can you check for any critical events regarding Origin/Sims: http://sims4.crinrict.com/en/2014/09/critical-events/

[yahel_1]

@sarahthec

Have you tried to give REPAIR to  x64 vcredist file ?

Details from EA https://help.ea.com/en/article/your-vc-runtime-package-has-not-installed-correctly-error-troubleshoo...

If your issue persist then the only option is to install / reset the operating system.

[chocckola]

I got my game to play, uninstall all old vc++ packages and install the latest ones from windows only, give it a try

[yahel_1]

Hi @chocckola

Glad to hear that you solved  and Thanks!!! as you told us How.

[sarahthec]

@crinrict Thank you for your reply. I just uninstalled all my vcredist_64 files on my computer and moved the programs to the Recycle Bin and deleted them permanently, so I could start from scratch. I also went to Control Panel/Programs/Programs and Features and uninstalled Microsoft Visual C++ 2013 x64 Redistributable. So right now my PC is clean of this program.

Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"

Install log update:

Spoiler

****************************************
Install Date: 06/12/2016
14:10:23 Started logging
****************************************

14:10:23 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
14:10:23 Install Locale: en_US
14:10:23 Initialized installation config.
14:10:23 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
14:10:23 EAInstaller version: 4.05.03.00
14:10:23 Original System Version (10.0.10586)
14:10:23 Launching System Version (5.1)
14:10:23 Touchup running under compatibility mode
14:10:23 OS: Microsoft Windows XP Home Edition
14:10:23 Data reader initialized.
14:10:23 Data reader config: LOCALE = en_US
14:10:23 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
14:10:23 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
14:10:23 Data reader config: CREATE_DESKTOP_ICON = 1
14:10:23 Data reader config: CREATE_STARTMENU_ICON = 1
14:10:23 Data reader config: 32BIT = 0
14:10:23 Data reader config: 64BIT = 1
14:10:23 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
14:10:23 Installation registry missing. Game not yet installed.
14:10:23 (Config)Studio: Maxis
14:10:23 (Config)Game Name: The Sims 4
14:10:23 (Config)Display Game Name: The Sims™ 4
14:10:23 (Config)Updating ForceUninstallAllFiles to: 0
14:10:23 (Config)Updating ForceUninstallAllFiles to: 1
14:10:23 EAI data version: 4.05.03.00
14:10:23 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
14:10:23 Start redistributables install phase
14:10:25 Started VC++ Runtime 10.0.40219.01 Install Phase
14:10:25 Installing x86 VC runtime: 10.0.40219.01
14:10:25 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:10:32 Process exited with exit code 0.
14:10:32 Successfully installed x86 VC runtime.
14:10:32 Installing x64 VC runtime: 10.0.40219.01
14:10:32 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:10:37 Process exited with exit code 0.
14:10:37 Successfully installed x64 VC runtime.
14:10:37 Finished VC++ Runtime 10.0.40219.01 Install Phase
14:10:37 Started VC++ Runtime 12.0.30501.0 Install Phase
14:10:37 Installing x86 VC runtime: 12.0.30501.0
14:10:37 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:10:38 Process exited with exit code 0.
14:10:38 Successfully installed x86 VC runtime.
14:10:38 Installing x64 VC runtime: 12.0.30501.0
14:10:38 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:10:38 ERROR: Unable to launch process! (Error code: 2)
14:10:38 ERROR: The executable appears to be missing!
14:10:38 Error installing x64 VC runtime.
14:11:46 Installer finished with exit code: 1
14:11:46 Shutting down data reader.

****************************************
14:11:46 Stopping install logging
****************************************

Now I download and install the vcredist_64 from the Microsoft website and NOT move it to the Origin folder as you said. So all that is in my vc2013 folder is the vcredist_x86.

Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"

Install log update:

Spoiler

****************************************
Install Date: 06/12/2016
14:18:13 Started logging
****************************************

14:18:13 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
14:18:13 Install Locale: en_US
14:18:13 Initialized installation config.
14:18:13 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
14:18:13 EAInstaller version: 4.05.03.00
14:18:13 Original System Version (10.0.10586)
14:18:13 Launching System Version (5.1)
14:18:13 Touchup running under compatibility mode
14:18:13 OS: Microsoft Windows XP Home Edition
14:18:14 Data reader initialized.
14:18:14 Data reader config: LOCALE = en_US
14:18:14 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
14:18:14 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
14:18:14 Data reader config: CREATE_DESKTOP_ICON = 1
14:18:14 Data reader config: CREATE_STARTMENU_ICON = 1
14:18:14 Data reader config: 32BIT = 0
14:18:14 Data reader config: 64BIT = 1
14:18:14 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
14:18:14 Installation registry missing. Game not yet installed.
14:18:14 (Config)Studio: Maxis
14:18:14 (Config)Game Name: The Sims 4
14:18:14 (Config)Display Game Name: The Sims™ 4
14:18:14 (Config)Updating ForceUninstallAllFiles to: 0
14:18:14 (Config)Updating ForceUninstallAllFiles to: 1
14:18:14 EAI data version: 4.05.03.00
14:18:14 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
14:18:14 Start redistributables install phase
14:18:16 Started VC++ Runtime 10.0.40219.01 Install Phase
14:18:16 Installing x86 VC runtime: 10.0.40219.01
14:18:16 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:18:22 Process exited with exit code 0.
14:18:22 Successfully installed x86 VC runtime.
14:18:22 Installing x64 VC runtime: 10.0.40219.01
14:18:22 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:18:28 Process exited with exit code 0.
14:18:28 Successfully installed x64 VC runtime.
14:18:28 Finished VC++ Runtime 10.0.40219.01 Install Phase
14:18:28 Started VC++ Runtime 12.0.30501.0 Install Phase
14:18:28 Installing x86 VC runtime: 12.0.30501.0
14:18:28 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:18:29 Process exited with exit code 0.
14:18:29 Successfully installed x86 VC runtime.
14:18:29 Installing x64 VC runtime: 12.0.30501.0
14:18:29 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:18:29 ERROR: Unable to launch process! (Error code: 2)
14:18:29 ERROR: The executable appears to be missing!
14:18:29 Error installing x64 VC runtime.
14:18:31 Installer finished with exit code: 1
14:18:31 Shutting down data reader.

****************************************
14:18:31 Stopping install logging
****************************************

I also followed your link and checked for any critical events. I've had this problem since December but I will only show you the most prominent errors from the past week or two that could be related. I have worked on this error the most in the past week or two anyways. None of these errors seems related but here they are:

Host process For Windows Services stopped working. This error is seen twice today, once on 6/9, once on 6/10. Details in spoiler.

Spoiler

Description
Faulting Application Path: C:\Windows\System32\svchost.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: svchost.exe
Application Version: 10.0.10586.0
Application Timestamp: 5632d7ba
Fault Module Name: ESENT.dll
Fault Module Version: 10.0.10586.212
Fault Module Timestamp: 56fa1686
Exception Code: c0000602
Exception Offset: 000000000022885f
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9dfb
Additional Information 2: 9dfbe7df3f9a539fa5f4c0551d501195
Additional Information 3: ac7c
Additional Information 4: ac7c3d61a9b0a1d4db4e7deb036ad511

Extra information about the problem
Bucket ID: c6bde43b426d1eb21fa3fe78ed4b7723 (120448086418)

avgwdsvc.exe stopped working on 5/27 (occured 468 times. Probably unrelated because I think its an anti-virus I did not unistall correctly, but its worth a shot letting you know.) Details in spoiler.

Spoiler

Description
Faulting application name: avgwdsvc.exe, version: 15.0.0.6201, time stamp: 0x5718d082
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0010dae6
Faulting process id: 0xa58
Faulting application start time: 0x01d1b85a40e7b615
Faulting application path: C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe
Faulting module path: unknown
Report Id: c83d8799-9cc9-440f-9367-9a7091771668
Faulting package full name:
Faulting package-relative application ID:

Windows Shell Experience Host stopped working twice on 6/3. Problem details in spoiler.

Spoiler

Description
Faulting Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy
Application Name: praid:App
Application Version: 10.0.10586.306
Application Timestamp: 571afaa5
Fault Module Name: JumpViewUI.dll
Fault Module Version: 10.0.10586.306
Fault Module Timestamp: 571af742
Exception Code: c0000005
Exception Offset: 000000000004404d
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: eec2
Additional Information 2: eec2ec3aa527b511199f49b2832dcbc0
Additional Information 3: ec3f
Additional Information 4: ec3fac14d1f2a1e1565b08f98fff0c8d

Extra information about the problem
Bucket ID: 973b90e6cb47174a6aa69fc9317a16af (133330294229)

Windows hardware error on 6/6.

Spoiler

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe0007b2bf4c0
Parameter 2: fffff8006964ccec
Parameter 3: 0
Parameter 4: 21ec
OS version: 10_0_10586
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20160606-2113.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
Bucket ID: BAD_DUMPFILE

Failed Defintion Update for Windows Defender - KB2267602 (Defintion 1.223.1292.0) on 6/10. However I checked for updates just now and it said everything was updated. Details below.

Spoiler

Description
Installation Failure: Windows failed to install the following update with error 0x8024001E: Definition Update for Windows Defender - KB2267602 (Definition 1.223.1292.0).

Microsoft Compatibility Telemetry stopped working on 6/10.

Spoiler

Description
Faulting Application Path: C:\Windows\System32\CompatTelRunner.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: CompatTelRunner.exe
Application Version: 10.0.14275.1000
Application Timestamp: 56f0f99b
Fault Module Name: aeinv.dll
Fault Module Version: 10.0.14275.1000
Fault Module Timestamp: 56f0f0cc
Exception Code: c0000005
Exception Offset: 00000000000524a1
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e963
Additional Information 2: e963197e2548905981d24d84c73fbe6d
Additional Information 3: 5690
Additional Information 4: 569071e5b2647860424fcd26d2a470af

Extra information about the problem
Bucket ID: 8b45ff8af2172d19e1989e1cc81eab8c (120462897288)

And that's it. Sorry for the long post. None of these errors seem related but anything to get my game fixed. Thanks again for your help.

[sarahthec]

@yahel_1 Yes I have. But I will try again and let you know.