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chocckola's avatar
chocckola
9 years ago

Re: The Sims 4 Won't Install - Literally, I've Tried Everything, Help!

I am having the exact same problem. When i got the Sims 4 on game time it worked fine, but as soon as i buy the full game i get this error and can't play. I've been on live chat with 2 advisers and neither of them have been able to solve it ☹️

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  • yahel_1's avatar
    yahel_1
    9 years ago

    Hi @chocckola

    First go to   C / Program Files (x86) / Origin Games

    Once you are in the Origin folder go into your Sims 4 Folder / _Installer /DirectX  / redist

    Once you are in this folder you will notice a bunch of .rar's.

    Delete ALL of the .rar files OUT of the redist folder.

    DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

    Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and i think you should by fine.🙂

    If your issue persist follow this steps 🤔

    Ensure that your Firewall and/or Antivirus are not blocking the connection.The easiest way would be adding an exception for the Origin Client.
    You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

     Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

    Restart your machine .

    You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

    Spoiler
    you need to press the key combination: “Windows Key + R”;
    In the “Run” window, type the message “msconfig” without quotes;
    -you need to left click on the “OK” button;
    Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
    -uncheck the box found in the left of the message: “ Load startup items”;
    Select “Service” tab, from the toolbar;
    -check the box in the left of message: “Hide all Microsoft services”;
    Left click on the “Disable all” button, found on the lower-right side of the window;
    Left click on the “OK” button;
    -a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.
     
    NOTE save any open files and close all programs before restarting your computer.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,743 PostsLatest Activity: 19 seconds ago
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The Sims 4 Won't Install - Literally, I've Tried Everything, Help!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11711619"},"body":"

I am having the exact same problem. When i got the Sims 4 on game time it worked fine, but as soon as i buy the full game i get this error and can't play. I've been on live chat with 2 advisers and neither of them have been able to solve it ☹️

","body@stringLength":"255","rawBody":"

I am having the exact same problem. When i got the Sims 4 on game time it worked fine, but as soon as i buy the full game i get this error and can't play. I've been on live chat with 2 advisers and neither of them have been able to solve it ☹️

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folder...","conversation":{"__ref":"Conversation:conversation:12138104"},"id":"message:12138104","revisionNum":1,"uid":12138104,"depth":0,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"author":{"__typename":"User","uid":5508240,"login":"Luc1aA1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/33183727/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-04-29T14:01:32.859-07:00","lastPublishTime":"2025-04-29T14:01:32.859-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzODEwNC1iMXRVSTM?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4409395":{"__typename":"User","id":"user:4409395","uid":4409395,"login":"yahel_1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-04-18T02:45:19.185-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4409395"},"ModerationData:moderation_data:11711620":{"__typename":"ModerationData","id":"moderation_data:11711620","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11711620":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4409395"},"id":"message:11711620","revisionNum":1,"uid":11711620,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11711619"},"conversation":{"__ref":"Conversation:conversation:11711617"},"subject":"Re: The Sims 4 Won't Install - Literally, I've Tried Everything, Help!","moderationData":{"__ref":"ModerationData:moderation_data:11711620"},"body":"

Hi @chocckola

\n\n\n

First go to   C / Program Files (x86) / Origin Games

\n\n

Once you are in the Origin folder go into your Sims 4 Folder / _Installer /DirectX  / redist

\n\n

Once you are in this folder you will notice a bunch of .rar's.

\n\n

Delete ALL of the .rar files OUT of the redist folder.

\n\n

DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

\n\n

Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the \"Ready to Install\" button again and i think you should by fine.🙂

\n\n
\n\n\n\n

If your issue persist follow this steps 🤔

\n\n\n

Ensure that your Firewall and/or Antivirus are not blocking the connection.The easiest way would be adding an exception for the Origin Client.
You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

\n\n

 Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

\n\n

Restart your machine .

\n\n

You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

\n
Spoiler
\n
you need to press the key combination: “Windows Key + R”;
In the “Run” window, type the message “msconfig” without quotes;
-you need to left click on the “OK” button;
Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
-uncheck the box found in the left of the message: “ Load startup items”;
Select “Service” tab, from the toolbar;
-check the box in the left of message: “Hide all Microsoft services”;
Left click on the “Disable all” button, found on the lower-right side of the window;
Left click on the “OK” button;
-a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.
\n
 
\n
NOTE save any open files and close all programs before restarting your computer.
\n
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