Since lovestruck update, I've ran into some issues

[Awkwardgoth]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.335.1020 dx9
What expansions, game packs, and stuff packs do you have installed? All of them except the street clothes kit.
Steps: How can we find the bug ourselves? Everytime I load my game, it's super slow. Once it goes to the main screen everything is tiny and I can't see where the mouse is going. I have no mods downloaded.
What happens when the bug occurs? Everytime I load my game, it's super slow. Once it goes to the main screen everything is tiny and I can't see where the mouse is going. I have no mods downloaded.
What do you expect to see? I expect to be able to see the mouse move around, everything not to be tiny, and for the game not to load super slow.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Last week's lovestruck patch.

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[puzzlezaddict · Accepted solution]

@Awkwardgoth  Have you tried switching the game to windowed mode yet?  If not, please do so now.  You can force windowed mode by opening Options.ini, in Documents > Electronic Arts > The Sims 4, and setting fullscreen to 0 (zer0).

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

[crinrict]

@Awkwardgoth Could you post some screenshots of what you are seeing ?

[Awkwardgoth]

Notice how small my home and kits and stuff is. I can't see my mouse.

[Awkwardgoth]

The load screen too

[Sketch793]

Try adjusting the UI Scale under Options/Game Options/Accessibility. 

[Awkwardgoth]

I can't. I can't see the mouse. 

[Sketch793]

It's going to be difficult to fix then. It might be better to repost under Technical Issues/PC. The solution will probably involve manually deleting or modifying the files that control your graphic settings, and that's beyond my level of expertise.

[crinrict]

@Awkwardgoth Moved this to the tech forum

Do you have any background programs running that have an overlay ?

Someone else will assist you further

[Awkwardgoth]

No. 

[Awkwardgoth]

Thank you