Re: Sims Delivery Error Code: 00000008:0000000000000000

by AstoriaRose
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Sims Delivery Error Code: 00000008:0000000000000000

★★★ Newbie

I only have the Sims 4 and the Christmas pack installed.  I am running the game through steam on pc with windows 11. When I first downloaded the game the sims deliveries worked fine but now they are not installing. I get an error code Sims Delivery Error Code: 00000008:0000000000000000. I have tried to fix it with no luck. I even tried reinstalling the game. Does anyone know how to fix this?

Message 1 of 38 (13,501 Views)

Accepted Solution

Re: Sims Delivery Error Code: 00000008:0000000000000000

@camarobabeplayer  Please set exceptions for TS4_x64.exe and Origin.exe or EADesktop.exe (whichever app you use) within Windows Defender's Controlled Folder Access:

 

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 4 of 38 (13,439 Views)

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Re: Sims Delivery Error Code: 00000008:0000000000000000

@camarobabeplayer  What antivirus do you use?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 38 (13,482 Views)

Re: Sims Delivery Error Code: 00000008:0000000000000000

★★★ Newbie

I just have standard windows defender that I am using. 

Message 3 of 38 (13,465 Views)

Re: Sims Delivery Error Code: 00000008:0000000000000000

@camarobabeplayer  Please set exceptions for TS4_x64.exe and Origin.exe or EADesktop.exe (whichever app you use) within Windows Defender's Controlled Folder Access:

 

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 38 (13,440 Views)

Re: Sims Delivery Error Code: 00000008:0000000000000000

★★★ Newbie
@puzzlezaddict What if you have Norton?
Message 5 of 38 (13,323 Views)

Re: Sims Delivery Error Code: 00000008:0000000000000000

@WAFFLEBRAIN  Then add exceptions within Norton.  I don't have a guide handy, but you can find one on Norton's website.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 38 (13,318 Views)

Sims Delivery Error after March 13 2023 Patch

★ Novice

Hi,

 

 

Problem:

 

Since the March 13, 2023/Infant Patch/Update, I have been receiving a "Sims Delivery Error," which I have never had before. I have looked through previous posts but have not found a solution. The error occurs 100% of the time within 1 minute of start-up of a saved game OR New Game.

 

Background: 

 

I am running the latest Sims 4 version (incl. the March update)

 

EP include (NOTE: I have not installed the Growing Together Pack as I have already been having so many issues with juts the patch): 

 

High School Years 

Cottage Living

Snowy Escape

Island Living

Seasons

Cats and Dogs

Get Famous

Get Together

Get To Work

City Living

 

Game Packs Include:

 

Realm of Magic

Werewolves

Parenthood

Vampires

Dine Out

Spa Day

Outdoor Retreat

 

Stuff Packs:

 

Paranormal

Toddler

Fitness

Bowling Night

Backyard

Kids Room

Spooky

Movie Hangout

Cool Kitchen

Perfect Patio

Luxury Party

 

Free:

 

Holiday Celebration Pack

 

MODS/CC

 

I had a variety, including CAS CC, Build CC, MCCC, WW, Basemental, Health Redux, etc.

 

What I have tried: 

 

- I updated ALL mods that had been given updates

- I checked for mods that might be broken or incompatible

- I checked for broken CC

- I removed ALL Mods and ALL CC, cleared anything in the cache files, deleted onethumbnail and locathumbcache , and tested in brand new game with nothing but the EA DLC, and the Sims Delivery Error still came up. 

 

I have attached pics below of what I am seeing, in case that gives you any more information. 

 

Please help - Nothing really bad seems to happen(yet) if I just play on despite the SDE, but I do not want my gam eto break or lose any of my long term saved games. 

 

Thanks,

 

C

 

2023-03-31.png2023-03-31 (1).png

Message 7 of 38 (12,210 Views)

Re: Sims Delivery Error after March 13 2023 Patch

@Player_1g1vsoqr  I've merged your post with another thread on the same issue, with the same error code.  Please try setting exceptions for TS4_x64.exe and EADesktop.exe in your antivirus.  If you only use Windows Defender, and Controlled Folder Access is active, set exceptions there, but no need to enable it if it's not already running.

 

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

 

If this doesn't help, and OneDrive is running, try pausing syncing.

 

https://support.microsoft.com/en-us/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69...

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 38 (12,164 Views)
Highlighted

Re: Sims Delivery Error Code: 00000008:0000000000000000

★★★ Newbie

I have Norton. I added the exceptions exactly as written. Still the same problem.

Message 9 of 38 (11,969 Views)

No Gallery and sims Delivery Error Code: 00000008:0000000000000000

★★★ Newbie

I’ve had no gallery access or sims deliveries in months. I get this error code when I try the sims delivery. I’ve tried allowing certain files via my antivirus, as was suggested in another thread. I’ve uninstalled all my mods/CC. I don’t know what to do at this point. I use EA to launch the game. I’ve tried repairing the game through there as well. At this point I don’t know what to do. I think this actually started well before the infant update that’s been causing others problems.

Message 10 of 38 (11,978 Views)