2014-09-04 04:10 AM
Solved! Go to Solution.
2014-09-04 07:21 AM
2014-09-04 06:12 AM
We're trying to figure out why this is happening for some people, but we need more diagnostic information to help track it down.
If you're willing to help us diagnose this problem, please do the following:
- From the main Origin window, click 'Help'
- Select 'Origin Error Reporter'
- For 'Type of Error', select "Installing Games from Discs"
- Leave 'Customer Support Ticket Number' blank.
- In the text box, you can just write something like "Can't install from discs"
- Check the box if you agree (you can read what information we will collect here http://download.dm.origin.com/oer/en_US.html)
- Click "Send Report"
- Finally, copy your Report ID and paste it into a reply to this message so that we can investigate your report immediately.
Lastly, could you let us know if you're running any type of anti-virus or other anti-malware software?
2014-09-04 07:21 AM
2014-09-04 07:33 AM
I'm glad to hear it's working for you now. Thanks for your explanation of how you got it to work - this definitely helps us narrow it down!
Enjoy The Sims 4!
2014-09-04 10:46 AM
06e9c572800050ce
2014-09-05 04:58 AM
When you insert Disk 2 into the DVD drive, does it show up under My Computer as "Sims4_2", and contain the following files?
Sims4.zip
Autorun.ico
Autorun.inf
2014-09-05 05:12 AM
06eac94570005490
2014-09-06 12:58 AM - edited 2014-09-06 10:21 AM
Uninstalling Origin worked for me as well.
2014-09-10 06:02 PM
Report ID :06f214cc70006c6b
Pls help me solve this problem.. i just bought it today
@LauraSims31 wrote:
I have the sims 4 disc and it won't install. It opens a window which says instructions to install. Click continue. The disc runs for about 2O seconds and then nothing!!!!!
November 2014
hey im having the exact same problem?