Sims 4 will not launch on EA app

[endangered_sushi]

Hi,

I'm having the same issue.  The EA Launcher does nothing.  I moved Electronic Arts and The Sims 4 folders from Documents to the Desktop and nothing happened. I attached my DxDiag. Someone please help! I was playing this morning with no problem and tried to play after work and it's just not doing anything.

[puzzlezaddict]

@endangered_sushi  The errors in your dxdiag are all from the EA App, mostly from its background service.  Try killing that in the Task Manager, after closing the App of course; the service will be in background processes.  Restarting your computer will also close all related processes.

If that doesn't help, uninstall the App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling.

[BlueBlizzzz]

yo i had this problem and for me it work to find the sims in Documents and give it all premisions try that!

[tonibee88]

Hey, I've had the same issue and did like you said (remove the folder and launch the game with a new one). It worked, but of course, there are no mods in it. What is my next step? I really don't want to lose all of my progress and start over. TIA

[puzzlezaddict]

@tonibee88  The next step is to test your mods and custom content to find out whether any of the files are now incompatible with the game.  Start with this list of content known to be broken after the latest major patch:

https://answers.ea.com/t5/Mods-CC-Issues/Broken-Obsolete-and-Updated-Sims-4-Mods-1-110-October-22-20...

For everything else, you'll need to test yourself.  If you have a lot of files to go through, the 50/50 method can make the process much more efficient:

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

Once you've sorted through your Mods folder, you can transfer your saves and Tray (saved households and builds) folders, plus Screenshots and Recorded Videos if you care about those.  The rest can be discarded.