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4 will not get to home screen or even loading screen","id":"message:11592187","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11592187","revisionNum":1,"repliesCount":39,"author":{"__ref":"User:user:765539"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11592187"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:11592187"},"body":"

I went to play my game as I normally do, as I have been for the past few months I've had it everything has worked fine until now. I have windows 8. When I open origin there is an origin update and then I go to play the sims 4. I open it and there is a small window in the top left corner and it says the game is not responding so i go to the forums I find that I should disable origin in game. It worked and I opened the game again as I normally would after restarting my computer. I then load the game and the ea, maxis titles come up then the sims 4 title where it is just the white screen sims 4 logo and copyright statement in small text at the bottom. music plays, but not like normal the loading screen of the plumbob never shows up it just stays on that screen and never changes, eventually the music stops and only the screen is left, nothing happens still. 

\n\n

this is annoying because everything worked fine until the origin update. 

\n\n

also i've tried compatibility settings and troubleshooter, i've tried run as administrator, ive tried to check for sims 4 game updates and ive tried to repair the game in origin

\n\n

nothing is working and its frustrating especially since i want to get the new get to work expansion pack, but i wont because until this is fixed and origin gets its act together i wont be able to play anything and it will be money wasted so fix this quick. 😕mileymad: 

\n\n

fireflylucy

\n

 

","body@stringLength":"1563","rawBody":"

I went to play my game as I normally do, as I have been for the past few months I've had it everything has worked fine until now. I have windows 8. When I open origin there is an origin update and then I go to play the sims 4. I open it and there is a small window in the top left corner and it says the game is not responding so i go to the forums I find that I should disable origin in game. It worked and I opened the game again as I normally would after restarting my computer. I then load the game and the ea, maxis titles come up then the sims 4 title where it is just the white screen sims 4 logo and copyright statement in small text at the bottom. music plays, but not like normal the loading screen of the plumbob never shows up it just stays on that screen and never changes, eventually the music stops and only the screen is left, nothing happens still. 

\n\n

this is annoying because everything worked fine until the origin update. 

\n\n

also i've tried compatibility settings and troubleshooter, i've tried run as administrator, ive tried to check for sims 4 game updates and ive tried to repair the game in origin

\n\n

nothing is working and its frustrating especially since i want to get the new get to work expansion pack, but i wont because until this is fixed and origin gets its act together i wont be able to play anything and it will be money wasted so fix this quick. 😕mileymad: 

\n\n

fireflylucy

\n

 

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Sims 4 will not get to home screen or even loading screen","moderationData":{"__ref":"ModerationData:moderation_data:11592188"},"body":"

Close your Origin and reopen to get the newest Origin update. That should fix the issue.

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i did that ages ago i've done it about 20 times and it doesnt work so no happy simming for me... 😕mileymad:

i don't have origin constantly open anyway and ive tried it over the past 3 days and nothing

this really gets me annoyed because it was fine until origin messed it up

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@crinrict wrote:

Close your Origin and reopen to get the newest Origin update. That should fix the issue.

just to be clear. the NEW ORIGIN UPDATE is what messed up the game in the first place. it wont solve anything, im not trying to take it out on you but im so angry because the games are great freakin origin just is a burden and ruins all of my game experiences

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.

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@crinrict wrote:

Close your Origin and reopen to get the newest Origin update. That should fix the issue.

tried it.

doesn't work.

error still happens as it did before and by this point i have now uninstalled and reinstalled origin and the sims 4 and all my other origin games, what else can i do because nothing is working!? 😕mileymad:

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Do you still have the small window or just the stuck on loading ? Are you using custom content ?

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 Do you have custom content? If so do you have s-club eyebrows. If you do the S-sclub 14f eyebrows are messing up your game. I had this too and i deleted it. Hopefully S-club will get it fixed.

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It happens the same to me! Yet there is no solution and it's impossible to contact with EA.

So far I'm highly disappointed with this whole online-origin stuff. They shouldn't have done that, everything was fine until this began.

Game gets stuck on the very first loading screen. No custom content or mods ever added to the game.

Patches are meant to fix stuff!

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OMG, this is supposed to be my scape goat because I work long hours and this releases a lot of stress but I cant even play my game. Im so upset! This is some stupid S%$#* from orgin to be in our business. ORGIN please fix this problem and give us some free points!!!!!!!!!!!

@LOVEGOODLUCY wrote:

i did that ages ago i've done it about 20 times and it doesnt work so no happy simming for me... 😕mileymad:

i don't have origin constantly open anyway and ive tried it over the past 3 days and nothing

this really gets me annoyed because it was fine until origin messed it up

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Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

\n\n

You won't loose anything. Just make sure to not delete any files  and make a backup.

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