1. Close the game
2. Right-Click on the game in Origin
3. Hit Repair game.
Then test a new save.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"155","kudosSumWeight":0,"postTime":"2020-09-07T03:34:38.476-07:00","lastPublishTime":"2020-09-07T03:34:38.476-07:00","metrics":{"__typename":"MessageMetrics","views":4903},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762177":{"__typename":"ModerationData","id":"moderation_data:11762177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762177":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4072235"},"id":"message:11762177","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762177","revisionNum":1,"uid":11762177,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762176"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762177"},"body":"
@crinrict yep, I tried but unfortunately it doesn't solve the problem.
Maybe the repair didn't really happen though ; is it supposed to show a message confirming it happened ? Cause I didn't get any, and haven't seen any \"loading\" logo indicating any processing was ongoing.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-09-07T04:08:53.541-07:00","lastPublishTime":"2020-09-07T04:08:53.541-07:00","metrics":{"__typename":"MessageMetrics","views":4872},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":7,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762178":{"__typename":"ModerationData","id":"moderation_data:11762178","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762178":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11762178","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762178","revisionNum":1,"uid":11762178,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762177"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762178"},"body":"@Luain92 Are you on PC or mac ? You should see the packs checking in the lower right corner of Origin. It loops through all the packs (on PC). For mac it currently only repairs the base game so you might need to reinstall the pack if you are on mac","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-09-07T04:39:20.687-07:00","lastPublishTime":"2020-09-07T04:39:20.687-07:00","metrics":{"__typename":"MessageMetrics","views":4861},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762179":{"__typename":"ModerationData","id":"moderation_data:11762179","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762179":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4072235"},"id":"message:11762179","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762179","revisionNum":1,"uid":11762179,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762178"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762179"},"body":"@crinrictokay I checked, a Steam window opened after clicking the repair button, loading and mentioning the repair was ongoing. The repair completed, but nothing changed inside the game unfortunately. Could it be linked to the connection between Steam & Origin ?
I'm on a PC.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-09-07T13:23:31.439-07:00","lastPublishTime":"2020-09-07T13:23:31.439-07:00","metrics":{"__typename":"MessageMetrics","views":4836},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762180":{"__typename":"ModerationData","id":"moderation_data:11762180","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762180":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11762180","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762180","revisionNum":1,"uid":11762180,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762179"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762180"},"body":"@Luain92 If you have the world and everything else but the pets, it seems very odd.
Are you missing anything else ? Do you have the CAS items and the build stuff ?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"167","kudosSumWeight":0,"postTime":"2020-09-07T13:25:44.094-07:00","lastPublishTime":"2020-09-07T13:25:44.094-07:00","metrics":{"__typename":"MessageMetrics","views":4812},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762181":{"__typename":"ModerationData","id":"moderation_data:11762181","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762181":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4072235"},"id":"message:11762181","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762181","revisionNum":1,"uid":11762181,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762180"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762181"},"body":"Yes indeed, I have those.
Only pets not showing, not the roaming ones nor the purchased ones.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":1,"postTime":"2020-09-07T13:44:03.087-07:00","lastPublishTime":"2020-09-07T13:44:03.087-07:00","metrics":{"__typename":"MessageMetrics","views":4794},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762182":{"__typename":"ModerationData","id":"moderation_data:11762182","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762182":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11762182","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762182","revisionNum":1,"uid":11762182,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762181"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762182"},"body":"@Luain92 Could you post a picture with the UI showing for the Delgato family (after loading into them) ? Just to be sure I understand right
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":0,"postTime":"2020-09-07T13:50:08.148-07:00","lastPublishTime":"2020-09-07T13:50:08.148-07:00","metrics":{"__typename":"MessageMetrics","views":4795},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762183":{"__typename":"ModerationData","id":"moderation_data:11762183","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762183":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4072235"},"id":"message:11762183","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762183","revisionNum":1,"uid":11762183,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762182"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762183"},"body":"@crinrictsorry haven't been much on the laptop over the last 2 days.
Here is the printscreen of the UI, let me know if this helps understanding the issue.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"157","kudosSumWeight":0,"postTime":"2020-09-09T13:29:08.236-07:00","lastPublishTime":"2020-09-09T13:29:08.236-07:00","metrics":{"__typename":"MessageMetrics","views":646},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message11762183AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-pc-en/153366/1/Sans%20titre.jpg\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11762184":{"__typename":"ModerationData","id":"moderation_data:11762184","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11762184":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11762184","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11762173/message:11762184","revisionNum":1,"uid":11762184,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11762183"},"conversation":{"__ref":"Conversation:conversation:11762173"},"subject":"Re: Sims 4 : pets not showing up","moderationData":{"__ref":"ModerationData:moderation_data:11762184"},"body":"@Luain92 Someone else made a bug report now with the same issue (I think): https://answers.ea.com/t5/Bug-Reports/Pet-Carrier-Won-t-Work/td-p/9483592/jump-to/first-unread-message
Wonder if it's an issue with owning the pack on Steam.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-09-10T02:10:16.556-07:00","lastPublishTime":"2020-09-10T02:10:16.556-07:00","metrics":{"__typename":"MessageMetrics","views":622},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1751903209133","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1751903209133","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1751903209133","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1751903209133","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1751903209133","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1751903209133","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1751903209133":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1751903209133","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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