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Anonymous
10 years ago

Sims 4 Product Code

After going through hell to install, download, reinstall, redownload, change my Windows 8 compatibility mode, create a new origin account only to find out that, that was unnecessary, and find out my old origin account information to log in, not to mention other issues I won't even bother listing, I wasn't surprised to discover furthermore problems. I had purchased the Sims 4 and entered the product key on an old computer that broke before I could even play the game. I then bought a new computer, so now origin is telling me that I cannot access my Sims 4 game because the product key has already been used. I located 'My Games' on my origin account, and it says none of my games exist. I then went to my profile where my games are listed below and it simply won't load. I was hoping my games would load so that I could select the grey i icon and hopefully recover the product code or get a new one, but it seems that's not an option either. I paid for this game and still cannot play it even after buying a new computer. This is just ridiculous. There's always been a plethora of bugs associated with Sims games, but by now they should have fixed all of it. I was hoping they'd have their * together by Sims 4, I mean, come on guys.

Any advice or solutions would be much appreciated. I'm losing my mind at this point.

pc

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,728 PostsLatest Activity: 7 months ago
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After going through hell to install, download, reinstall, redownload, change my Windows 8 compatibility mode, create a new origin account only to find out that, that was unnecessary, and find out my old origin account information to log in, not to mention other issues I won't even bother listing, I wasn't surprised to discover furthermore problems. I had purchased the Sims 4 and entered the product key on an old computer that broke before I could even play the game. I then bought a new computer, so now origin is telling me that I cannot access my Sims 4 game because the product key has already been used. I located 'My Games' on my origin account, and it says none of my games exist. I then went to my profile where my games are listed below and it simply won't load. I was hoping my games would load so that I could select the grey i icon and hopefully recover the product code or get a new one, but it seems that's not an option either. I paid for this game and still cannot play it even after buying a new computer. This is just ridiculous. There's always been a plethora of bugs associated with Sims games, but by now they should have fixed all of it. I was hoping they'd have their * together by Sims 4, I mean, come on guys.

Any advice or solutions would be much appreciated. I'm losing my mind at this point.

","body@stringLength":"1384","rawBody":"

After going through hell to install, download, reinstall, redownload, change my Windows 8 compatibility mode, create a new origin account only to find out that, that was unnecessary, and find out my old origin account information to log in, not to mention other issues I won't even bother listing, I wasn't surprised to discover furthermore problems. I had purchased the Sims 4 and entered the product key on an old computer that broke before I could even play the game. I then bought a new computer, so now origin is telling me that I cannot access my Sims 4 game because the product key has already been used. I located 'My Games' on my origin account, and it says none of my games exist. I then went to my profile where my games are listed below and it simply won't load. I was hoping my games would load so that I could select the grey i icon and hopefully recover the product code or get a new one, but it seems that's not an option either. I paid for this game and still cannot play it even after buying a new computer. This is just ridiculous. There's always been a plethora of bugs associated with Sims games, but by now they should have fixed all of it. I was hoping they'd have their * together by Sims 4, I mean, come on guys.

Any advice or solutions would be much appreciated. I'm losing my mind at this point.

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Contact EA, I can't look in to your profile to see what's going on, they can:
http://help.ea.com/en/contact-us/new/

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