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Alek6244
2 years ago

Re: SDX error, white sim portraits, corrupted save, etc.

The game broke down after the January 16 update. I can't log into old saves and I can't create a new game. An unknown express delivery error also appeared

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,022 PostsLatest Activity: 18 minutes ago
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The game broke down after the January 16 update. I can't log into old saves and I can't create a new game. An unknown express delivery error also appeared

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The game broke down after the January 16 update. I can't log into old saves and I can't create a new game. An unknown express delivery error also appeared

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SDX error, white sim portraits, corrupted save, etc.","moderationData":{"__ref":"ModerationData:moderation_data:11820226"},"body":"@Alek6244 If using mods move the mod folder to desktop, along with tray and saves.
If no mods move saves to desktop
For either then delete thumbcache
Use EA APP repair
Try to start new game
If all works, you can add saves back and if using mods 50/ 50 them back in along with tray.
Hope that helps! 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-01-17T03:57:28.453-08:00","lastPublishTime":"2024-01-17T03:57:28.453-08:00","metrics":{"__typename":"MessageMetrics","views":828},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:63956":{"__typename":"User","id":"user:63956","uid":63956,"login":"luthienrising","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-08-08T17:08:09.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS02Mzk1Ni1jcE1WN2g?image-coordinates=5%2C0%2C730%2C725"},"rank":{"__ref":"Rank:rank:8"},"entityType":"USER","eventPath":"community:tghpe58374/user:63956"},"ModerationData:moderation_data:11820227":{"__typename":"ModerationData","id":"moderation_data:11820227","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11820227":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:63956"},"id":"message:11820227","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11820162/message:11820227","revisionNum":1,"uid":11820227,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11820225"},"conversation":{"__ref":"Conversation:conversation:11820162"},"subject":"Re: SDX error, white sim portraits, corrupted save, etc.","moderationData":{"__ref":"ModerationData:moderation_data:11820227"},"body":"

@Alek6244 This patch wasn't mod-breaking, so your issues are likely to be with the update process itself. Try this:

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