[OFFER ENDED] Issues with getting free Sims 4

by crinrict
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Accepted Solution

[OFFER ENDED] Issues with getting free Sims 4

[ Edited ]
Hero

I'm going to lock this thread since the offer has now ended

 

If you have any issues playing the game, please create your own thread.

 


 

Hi Guys,

 

please post all your issues about getting the free version of Sims 4 here.

 

All information on the deal and how to redeem it, can be found here: The Sims 4 - Free on PC and Mac until May 28!

 

Seems some people are having issues here so please use this thread if you do.

 

Troubleshooting

 

Issues with the game itself

 

It's best if you create your own thread if you have any issues downloading or playing the game. This thread is only for issues with getting the game for free.

 

Please refer to these threads for general troubleshooting

 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 113 (18,891 Views)

Accepted Solution

Re: it wont let me login

Hero

I'm going to lock this thread since the offer has now ended

 

If you have any issues playing the game, please create your own thread. 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Message 113 of 113 (5,270 Views)

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Can't redeem Sims 4

★★★★ Novice

I'm trying to add Sims 4 to my library since they're giving it away for free, but I can't. It says I can only purchase it as a gift or buy the deluxe edition. I will tell step by step what I do. Am I doing something wrong?
1: I click "get the game"
2: It asks me if I would like to join Origin Access. I go down to where it says "Not interested in joining today?" and click "Buy Now - $0.00"
3: it brings me to a page where it says "choose your edition" but the only 2 options are to purchase as a gift for $0.00 or buy the digital deluxe edition for $49.99

Am I supposed to buy it as a gift and somehow gift it to myself? Did they make it to where you have to team up with a friend and gift it to each other for some reason?

Message 1 of 113 (18,832 Views)

cannot claim add sims 4 to library on a free to download period

★★ Novice

I cannot add Sims4 to my games library having no abonament. I taught while the game is totally free for a weak or so, anybody can just claim it.. standart edition at least. Not me aparently. I can only click to buy it for 0 for someone as gift, but as im clicking it, all the names are grayed out.

Message 2 of 113 (18,826 Views)

Can't get the free copy of The Sim 4

★★ Novice

I can log in but I can't get it for free. I can see the "Get it Free" button but when I clicked it said "An error occurred. Please try again later. [ref. #]"

I did google, cleared my cache, added game to wishlist, tried to get it on web instead of Origin,... but nothing help Frown

Message 3 of 113 (18,846 Views)

Re: Can't redeem Sims 4

[ Edited ]
Hero

HI @Ta1kativ3  & @UncleRespect 

 

could you try clearing your Origin cache files: https://crinrict.com/blog/2014/09/delete-origin-cache-files.html and then go to this link: https://www.origin.com/store/the-sims/the-sims-4

 

There should be an orange button saying: Get it Free

 

@DzuiGaming 

 

  • What Windows version do you have ?
  • Which country do you live in ?
  • Did you clean Origin cache as well as your browser cache ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 113 (18,829 Views)

Re: Can't redeem Sims 4

★★ Novice
- Windows 7
- Vietnam
- I did
Message 6 of 113 (18,730 Views)

Re: Can't redeem Sims 4

Hero

Could you try if you have more luck if you use a private window in your browser ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 113 (18,721 Views)
0

Will Origin access stop me from claming the standard edition

★★★ Newbie

So my partner has origin access, they never purchased the game but after trying to claim the free version it says they already have it, is access stopping them from getting it ?

Message 8 of 113 (18,701 Views)
0

Re: [PLEASE POST HERE] Issues with getting free Sims 4

[ Edited ]
Hero

@trainer-rosie It shouldn't.

 

Can you try clearing your Origin Cache as described in the first post here ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 113 (18,697 Views)
0

it wont let me login

★★★ Novice

so since sims 4 is free for a week i really want to get it,but when i click to get it for free,it needs me to login but it says that there's an error or something and it won't let me login. idk if this is just a normal problem but i'm desperate for sims 4 lol

Message 10 of 113 (18,546 Views)