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Anonymous
11 years ago
Solved

Origin is not running message (d3382ced:984c6a38:00000000)... although it is

I got the Sims 4 download for Christmas, and It downloaded, and not it won't launch. I have tried everything. I have uninstalled and reinstalled both the game and origin  3 times, I have cleared files, clean booted, and even attempted to talk to an EA rep, but nothing is working. 

When something does look like its about to happen, I get the message, "Origin is not running, make sure that it is running before attempting to play the Sims 4", but Origin is running. 

In my task manager it shows that the game is runnning, but nothing comes up. Also in Origin, it shows that I have played the game "31 hours played" 

I don't know what else to do! Please help!

About The Sims 4 Technical Issues - PC

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No mods.","id":"message:11752054","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11752054","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:117290"},"readOnly":false},"Conversation:conversation:11752054":{"__typename":"Conversation","id":"conversation:11752054","solved":false,"topic":{"__ref":"ForumTopicMessage:message:11752054"},"lastPostingActivityTime":"2021-04-02T08:28:10.427-07:00","lastPostTime":"2021-04-02T08:28:10.427-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:11752055":{"__typename":"ModerationData","id":"moderation_data:11752055","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11752055_1":{"__typename":"Revision","id":"revision:11752055_1","lastEditTime":"2021-04-01T01:53:12.012-07:00"},"ForumReplyMessage:message:11752055":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:216164"},"id":"message:11752055","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11752054/message:11752055","revisionNum":1,"uid":11752055,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11752054"},"subject":"Re: My game won't launch. No mods.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:11752055"},"body":"

@JulianneALee First guess would be you have too little free space on your system device. Try deleting stuff off the system device and see if that helps.

","body@stringLength":"272","rawBody":"

@JulianneALee First guess would be you have too little free space on your system device. Try deleting stuff off the system device and see if that helps.

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No mods.","moderationData":{"__ref":"ModerationData:moderation_data:11752057"},"body":"

Mmm...is 85G enough free space? In any case, that's not it. My son created a clean install, and now the game works fine. I have to start adding in my temporarily removed userdata bit-by-bit, to find out what in it was mucking up the works. I don't think it's coincidence that the crashes began in earnest when I started using the bunk beds in the 3/23 update. Not when I downloaded the update, but when I started using the beds. If anyone has any advice on how to go about reinserting the userdata, I'm all ears.

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Here's some info about the suer files: https://sims4.crinrict.com/eng/2014/09/user-files-explained/
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Yes. No CC.

Thanks for the link.

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