Missing exclusive content

by Kizuula
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Missing exclusive content

★★★ Novice

Hello, I'm missing all of the exclusive contrent. I have every pack that came out and I bought them as preorder but I did not get the content I was promised. I'm talking about:
- The Sims 4 Cottage Living bought in July 2021:
- Rideable Scenic Commuting Bicycle
- "Onward" The Adventurous Gnome Statue
- Bramblewood's DeLIGHTful Tree

 

- The Sims 4 High School Years bought in July 2022:
- Groove Tube Wireless Speaker
- Spine Reticulator Gaming Chair
- Tri Hard LED Panels

 

- The Sims 4 Growing Together bought in March 2023:
- Prime of Childhood Swing Set
- Lil' Whalebert Toddler Slide
- PowerWalk Companion


Support is not helping me at all. What am I supposted to do? I contacted them many times and still nothing. 

Message 1 of 6 (688 Views)

Accepted Solution

Re: Missing exclusive content

[ Edited ]
Community Manager

Hi @Kizuula,

Thanks for that, please see my post here for more information on which retailers you can purchase from to ensure you get any bonus items being offered.

EACade

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Message 6 of 6 (401 Views)

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Re: Missing exclusive content

Community Manager
Hi @Kizuula,

Sorry to hear this. Did you purchase these packs from us directly via the EA app or Origin or were they from a third party?
EACade
Message 2 of 6 (650 Views)

Re: Missing exclusive content

★★★ Novice

I used code in EA app/Origins. I'm collecting game boxes

Message 3 of 6 (638 Views)

Re: Missing exclusive content

Community Manager
Hi @Kizuula,

Thanks for that info, where did you purchase those codes/boxes?
EACade
Message 4 of 6 (635 Views)

Re: Missing exclusive content

★★★ Novice

In stores called "Empik" in Poland I have every receipt

Message 5 of 6 (631 Views)

Re: Missing exclusive content

[ Edited ]
Community Manager

Hi @Kizuula,

Thanks for that, please see my post here for more information on which retailers you can purchase from to ensure you get any bonus items being offered.

EACade
Message 6 of 6 (402 Views)