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taybelle149's avatar
taybelle149
5 years ago

Game Freezing in Sulani and Realm of Magic

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.77.1020
What expansions, game packs, and stuff packs do you have installed? Get Together, Eco Lifestyle, Island Living, Discover University, Get famous, Seasons, Cats and Dogs, City Living, Get to Work, Realm of Magic, Parenthood, Vampires, Dine Out. Nifty knitting, Tiny Living and Laundry Day.
Steps: How can we find the bug ourselves? pen Sulani and attempt to play existing household, open Sulani and attempt to place household from the gallery or create-a-sim into vacant lot, play existing household in Realm of Magic Glimmerbrook neighborhood and travel to the magical realm via inventory item (stone).
What happens when the bug occurs? When attempting to play an existing household in Sulani, or adding a new household to a vacant lot either via create-a-sim or the gallery, once the "play" button is pressed, the game loads normally for a few seconds, playing the expected music and plumbob rotating, then then after about 5 seconds the plumbob stops rotating, the music stops and the game freezes completely. Window must be manually closed via Task Manager. When playing existing household in Realm of Magic neighborhood, and travelling to the magic realm, the game operates smoothly from anywhere between ten seconds to two minutes and then the game freezes also and is unable to be exited except via Task Manager.
What do you expect to see? Normal loading screen, music continuing, plumbob rotating until load is complete. Then resuming gameplay as normal. Normal gameplay without freezing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I have turned off all cheats. Restored default settings in game options. Never used any cheats except bb.moveobjects, motherlode and testingcheats. Never used any mods/cc. Problems seem only to have begun after installing most recent purchases of Eco Lifestyle, Nifty Knitting, Get Together and Dine Out (Bundle). Never had any issues prior to this but this freezing issue has made the game virtually unplayable. 

pc

10 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @taybelle149 Moving this to tech for troubleshooting. Is this happening on a specific save or also if you start a fresh one for testing ?
  • taybelle149's avatar
    taybelle149
    5 years ago

    Hi Crin, 

    I've just created a backup and deleted the game folder, then restarted the game. It allowed me to load a new game, create a sim and then I tried to move that sim into an empty lot on Sulani and it froze completely again (no music playing, loading screen plumbob not rotating etc.) ☹️

  • taybelle149's avatar
    taybelle149
    5 years ago

    Hi Crin,

    Please find attached the requested info. Unfortunately the game is freezing every time I play it now ☹️ no matter the neighbourhood or household. My PC isn't the best so maybe that's got something to do with it. Really appreciate all your help so far! 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @taybelle149 Your graphics chip is def. bit on the low side (it barely makes minimum requirements). The drivers are also from 2016, so check if there's any new ones for your laptop.

    What settings are you playing on ?

    Is it a complete freeze where the game doesn't move at all or are the Sims themselves frozen while you still see background motion ?
  • taybelle149's avatar
    taybelle149
    5 years ago

    Hey Crin, 

    Yeah, I agree with the graphics card and drivers not being the best, however not sure why these problems haven't occurred before now. I'm running the game on "low" settings and on laptop mode. Should I try uninstalling the expansion packs I bought recently (like Eco Lifestyle)? If so, how do I do that? 

    What's happening now is that when I press "play" on any household in any neighbourhood, the loading screen comes up with the blue background and the spinning green plumbob, it spins a couple of times with the music playing as normal in the background and then after a few seconds the music stops, the plumbob stops spinning and the whole screen freezes. Then I have to exit the game via task manager. 

    Thanks again for all your help!

  • taybelle149's avatar
    taybelle149
    5 years ago

    Hi Crin, 

    Have tried clean reboot today and it made no difference. Have downloaded and installed Intel updates, which didn't help either. The driver updates from Acer don't seem to be available for the Display/Graphics, only sound, touchpad etc and they are dated 2017/01/09. I also did a disc cleanup. 

    Is there a way for me to uninstall the packs I have bought since this issue started happening to see if they are the problem? 

    I took a video of what happens when I try and play but it's telling me it's too large to upload with my reply here. 

    Thank you

  • taybelle149's avatar
    taybelle149
    5 years ago

    @crinrict  Hi Crin, I've just repaired the game via origin and it seems to be working normally now, I've been able to open a Sulani household which is more than I've been able to do for weeks. Hopefully this means no further issues 🙂 fingers crossed, thank you again for all yur help troubleshooting. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @taybelle149 Glad to hear that.

    To uninstall a pack, there's three ways, two of which are unsupported and you'll be doing at your own risk

    - Uninstall the whole game and only reinstall what you want (supported method)
    - Disable the pack: https://sims4.crinrict.com/eng/2017/03/disable-single-packs/ (probably best method to just try stuff, unsupported)
    - Uninstalling by deleting the files (unsupported): https://sims4.crinrict.com/eng/2015/08/uninstall-single-packs/

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Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.77.1020
What expansions, game packs, and stuff packs do you have installed? Get Together, Eco Lifestyle, Island Living, Discover University, Get famous, Seasons, Cats and Dogs, City Living, Get to Work, Realm of Magic, Parenthood, Vampires, Dine Out. Nifty knitting, Tiny Living and Laundry Day.
Steps: How can we find the bug ourselves? pen Sulani and attempt to play existing household, open Sulani and attempt to place household from the gallery or create-a-sim into vacant lot, play existing household in Realm of Magic Glimmerbrook neighborhood and travel to the magical realm via inventory item (stone).
What happens when the bug occurs? When attempting to play an existing household in Sulani, or adding a new household to a vacant lot either via create-a-sim or the gallery, once the \"play\" button is pressed, the game loads normally for a few seconds, playing the expected music and plumbob rotating, then then after about 5 seconds the plumbob stops rotating, the music stops and the game freezes completely. Window must be manually closed via Task Manager. When playing existing household in Realm of Magic neighborhood, and travelling to the magic realm, the game operates smoothly from anywhere between ten seconds to two minutes and then the game freezes also and is unable to be exited except via Task Manager.
What do you expect to see? Normal loading screen, music continuing, plumbob rotating until load is complete. Then resuming gameplay as normal. Normal gameplay without freezing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I have turned off all cheats. Restored default settings in game options. Never used any cheats except bb.moveobjects, motherlode and testingcheats. Never used any mods/cc. Problems seem only to have begun after installing most recent purchases of Eco Lifestyle, Nifty Knitting, Get Together and Dine Out (Bundle). Never had any issues prior to this but this freezing issue has made the game virtually unplayable. 

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Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.77.1020
What expansions, game packs, and stuff packs do you have installed? Get Together, Eco Lifestyle, Island Living, Discover University, Get famous, Seasons, Cats and Dogs, City Living, Get to Work, Realm of Magic, Parenthood, Vampires, Dine Out. Nifty knitting, Tiny Living and Laundry Day.
Steps: How can we find the bug ourselves? pen Sulani and attempt to play existing household, open Sulani and attempt to place household from the gallery or create-a-sim into vacant lot, play existing household in Realm of Magic Glimmerbrook neighborhood and travel to the magical realm via inventory item (stone).
What happens when the bug occurs? When attempting to play an existing household in Sulani, or adding a new household to a vacant lot either via create-a-sim or the gallery, once the \"play\" button is pressed, the game loads normally for a few seconds, playing the expected music and plumbob rotating, then then after about 5 seconds the plumbob stops rotating, the music stops and the game freezes completely. Window must be manually closed via Task Manager. When playing existing household in Realm of Magic neighborhood, and travelling to the magic realm, the game operates smoothly from anywhere between ten seconds to two minutes and then the game freezes also and is unable to be exited except via Task Manager.
What do you expect to see? Normal loading screen, music continuing, plumbob rotating until load is complete. Then resuming gameplay as normal. Normal gameplay without freezing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I have turned off all cheats. Restored default settings in game options. Never used any cheats except bb.moveobjects, motherlode and testingcheats. Never used any mods/cc. Problems seem only to have begun after installing most recent purchases of Eco Lifestyle, Nifty Knitting, Get Together and Dine Out (Bundle). Never had any issues prior to this but this freezing issue has made the game virtually unplayable. 

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Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754872"},"body":"@taybelle149 Moving this to tech for troubleshooting. Is this happening on a specific save or also if you start a fresh one for testing ?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2020-08-26T09:01:02.516-07:00","lastPublishTime":"2020-08-26T09:01:02.516-07:00","metrics":{"__typename":"MessageMetrics","views":745},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754872","repliesCount":9,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754873":{"__typename":"ModerationData","id":"moderation_data:11754873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754873":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4281134"},"id":"message:11754873","revisionNum":1,"uid":11754873,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754872"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754873"},"body":"

Hi Crin, 

I've just created a backup and deleted the game folder, then restarted the game. It allowed me to load a new game, create a sim and then I tried to move that sim into an empty lot on Sulani and it froze completely again (no music playing, loading screen plumbob not rotating etc.) ☹️

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-08-29T04:34:16.088-07:00","lastPublishTime":"2020-08-29T04:34:16.088-07:00","metrics":{"__typename":"MessageMetrics","views":686},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754873","repliesCount":8,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754874":{"__typename":"ModerationData","id":"moderation_data:11754874","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754874":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11754874","revisionNum":1,"uid":11754874,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754873"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754874"},"body":"

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-08-29T05:22:28.353-07:00","lastPublishTime":"2020-08-29T05:22:28.353-07:00","metrics":{"__typename":"MessageMetrics","views":677},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754874","repliesCount":7,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754875":{"__typename":"ModerationData","id":"moderation_data:11754875","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754875":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4281134"},"id":"message:11754875","revisionNum":1,"uid":11754875,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754874"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754875"},"body":"

Hi Crin,

Please find attached the requested info. Unfortunately the game is freezing every time I play it now ☹️ no matter the neighbourhood or household. My PC isn't the best so maybe that's got something to do with it. Really appreciate all your help so far! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-08-30T01:05:51.581-07:00","lastPublishTime":"2020-08-30T01:05:51.581-07:00","metrics":{"__typename":"MessageMetrics","views":650},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754875","repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message11754875AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-pc-en/146058/1/DxDiag.txt\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754876":{"__typename":"ModerationData","id":"moderation_data:11754876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754876":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11754876","revisionNum":1,"uid":11754876,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754875"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754876"},"body":"@taybelle149 Your graphics chip is def. bit on the low side (it barely makes minimum requirements). The drivers are also from 2016, so check if there's any new ones for your laptop.

What settings are you playing on ?

Is it a complete freeze where the game doesn't move at all or are the Sims themselves frozen while you still see background motion ?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-08-30T03:49:13.159-07:00","lastPublishTime":"2020-08-30T03:49:13.159-07:00","metrics":{"__typename":"MessageMetrics","views":637},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754876","repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754877":{"__typename":"ModerationData","id":"moderation_data:11754877","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754877":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4281134"},"id":"message:11754877","revisionNum":1,"uid":11754877,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754876"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754877"},"body":"

Hey Crin, 

Yeah, I agree with the graphics card and drivers not being the best, however not sure why these problems haven't occurred before now. I'm running the game on \"low\" settings and on laptop mode. Should I try uninstalling the expansion packs I bought recently (like Eco Lifestyle)? If so, how do I do that? 

What's happening now is that when I press \"play\" on any household in any neighbourhood, the loading screen comes up with the blue background and the spinning green plumbob, it spins a couple of times with the music playing as normal in the background and then after a few seconds the music stops, the plumbob stops spinning and the whole screen freezes. Then I have to exit the game via task manager. 

Thanks again for all your help!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-09-01T03:41:39.450-07:00","lastPublishTime":"2020-09-01T03:41:39.450-07:00","metrics":{"__typename":"MessageMetrics","views":604},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754877","repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754878":{"__typename":"ModerationData","id":"moderation_data:11754878","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754878":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11754878","revisionNum":1,"uid":11754878,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754877"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754878"},"body":"@taybelle149 Hm, have you tried a clean boot to see if any background programs are interfering ? Sounds like something else is going on other than just low specs.

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

If it works in that mode, then it's a background program interfering and you will need to find out which one.

I would def also update your drivers.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-09-01T04:40:12.133-07:00","lastPublishTime":"2020-09-01T04:40:12.133-07:00","metrics":{"__typename":"MessageMetrics","views":599},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754878","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754879":{"__typename":"ModerationData","id":"moderation_data:11754879","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754879":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4281134"},"id":"message:11754879","revisionNum":1,"uid":11754879,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754878"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754879"},"body":"

Hi Crin, 

Have tried clean reboot today and it made no difference. Have downloaded and installed Intel updates, which didn't help either. The driver updates from Acer don't seem to be available for the Display/Graphics, only sound, touchpad etc and they are dated 2017/01/09. I also did a disc cleanup. 

Is there a way for me to uninstall the packs I have bought since this issue started happening to see if they are the problem? 

I took a video of what happens when I try and play but it's telling me it's too large to upload with my reply here. 

Thank you

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@crinrict  Hi Crin, I've just repaired the game via origin and it seems to be working normally now, I've been able to open a Sulani household which is more than I've been able to do for weeks. Hopefully this means no further issues 🙂 fingers crossed, thank you again for all yur help troubleshooting. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-09-01T23:00:47.105-07:00","lastPublishTime":"2020-09-01T23:00:47.105-07:00","metrics":{"__typename":"MessageMetrics","views":568},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754880","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11754881":{"__typename":"ModerationData","id":"moderation_data:11754881","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11754881":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11754881","revisionNum":1,"uid":11754881,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11754880"},"conversation":{"__ref":"Conversation:conversation:11754871"},"subject":"Re: Game Freezing in Sulani and Realm of Magic","moderationData":{"__ref":"ModerationData:moderation_data:11754881"},"body":"@taybelle149 Glad to hear that.

To uninstall a pack, there's three ways, two of which are unsupported and you'll be doing at your own risk

- Uninstall the whole game and only reinstall what you want (supported method)
- Disable the pack: https://sims4.crinrict.com/eng/2017/03/disable-single-packs/ (probably best method to just try stuff, unsupported)
- Uninstalling by deleting the files (unsupported): https://sims4.crinrict.com/eng/2015/08/uninstall-single-packs/","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-09-02T02:19:18.816-07:00","lastPublishTime":"2020-09-02T02:19:18.816-07:00","metrics":{"__typename":"MessageMetrics","views":102},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11754871/message:11754881","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1745938635890":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1745938635890","value":{"community":"Community 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