Game Crashed and Erased Save Data

Your Graphics driver is very old. Visit Nvidia.com to upgrade. See if that helps.

If that was the cse, then that means I can't run other games, correct? I can run Fallout 76 just fine and I run FFXIV on the highest setting with no issues.

EDIT: I would also like to point out that prior to downloading Get Famous, I ran the Get to Work expansion with no hiccups either.

No, many other games runs just fine especially older games or games that are not that taxing graphic wise.

I don't understand "other games that aren't taxing"? FFXIV and Fallout 76 isn't aren't taxing games? That doesn't make sense to me.

I wouls till like to know how to pevent my save file from getting deleted; because it would be highly upsetting to restart the game, only for it to crash and delete my save file again. And just to confirm: I've already updated my drive, the other graphics hesavy games I play do not crash and have no issue saving. Only after installing Get Famous did I have this issue.

@bru74Lbutt3rf1y

Thank you for sharing your computer information. Have you tried updating your graphics drivers, turning off Origin in-game and playing in Windowed mode to start with?

How to Find devices and updating drivers on your PC
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

Turn off Origin In-Game:
Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.

Restart the computer, to help the computer refresh itself, and try launching the game again.

Start the game in Windowed mode:
In Origin > Games Library, right-click Sims 4 and select Game Properties > Advanced Launch Options and In the Command Line Arguments, add the following text: -w and click Okay.

Playing The Sims 4 in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/

I'm not entirely sure why playing in Windowed mode works, but there have been many with higher end cards reporting that playing the game in Windowed mode works. If Windowed mode works, try switching back to Fullscreen to see if it continues to work.

@bru74Lbutt3rf1y

Please forgive the double post. I wanted to make sure to break up this information in to more smaller bites so to speak as it's a lot of information. Hopefully it helps.

You mention the game erased your Saves and families have been deleted?

If you still have your saved games in your Sims 4\saves folder - [C:\Users\Username\Documents\Electronic Arts\The Sims 4\saves]

It may be the game isn't reading the save files correctly.

Have you tried renaming your saved game file?

To rename your save, remove the version number. - .ver0 or .ver1 by deleting the .ver1 on the end.

For example: Slot_00000002.save.ver1

Rename it to: Slot_00000002.save

You may want to give it a different number if you already have a save 2 in your folder. The game should then recognize the save file again.

-- If you have an old auto save file (Slot_00000001.save) it's safe to delete as the game doesn't use it anymore.

If the above doesn't help, Crinrict has some very useful tips on saved games disappearing:

Save Games disappearing
https://sims4.crinrict.com/en/2014/09/save-games-disappearing/

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Regarding missing families ---

If you're missing any families, have a look in the Library as a copy of each family created gets saved to the library every time you create a new family.

Or check Manage Households, it's up in the right corner fo the map screen.

In the My Households tab (which is automatically selected) you should be able to find what families are in-game and what world they are in. To play a family, find them in the world they are in and select them to play.

If they aren't in Manage Households, maybe you saved your game playing one household and then switched to another household before exiting the game?

If that doesn't help, click Load Game to see what other saves you have. Select a save to see if you can find the missing family, through Manage Households.

Please Note: Sim families from another game save cannot interact with another Sim family from a different game save. To get them to interact with each other they need to be in the same game save.

-- To get the families all into one game save, go to the main menu and click Load Game for each of the families you want to save. Save the family and their house to the library and place them into one game save.

** Important Note: ** If you exit CAS or the game before the household is finished being created, you loose that family and will need to start over.

However if you've already created the household, but not placed them in the world you need to load the game and either click the Play button to continue from when you last played, or Load Game button to select the household.

Thank you for your reply and I will do my best to answer your questions in the same way you asked me:

Firstly, I will give that save data thread a go, but I fail to understand why this is accepted as a permanent solution if this was an on-going issue. Not blaming the community for figuring out a way-around... but it's messy to me.

As for the Game:

 - I do not play with the Origin In Game simply because I'm not always in a place with internet service, so the first thing I did was disable my computer from auto connecting to the internet, to include any and all software that might try to auto connect to the internet once it's opened. For the sake of this thread, I did check my internet connection settings in Origin, and they remain the same (not using the internet features). 

- I might give windowed mode a try, but with my laptop, running in windowed mode is not preferable. It normally over-heats my latop and causes the game to freeze up normally. I tried running FFXIV in windowed mode, and regertted it immeditely since my laptop repeatedly shut itself down from the over-work.

- The save file is completely gone when I checked it; I tried to look in my other folders that had traces of EA/Sims on my hardrive, but nothing was there. This has happened again earlier today after i played for 3 hours and my file was erased again. i did toggle auto-save on and off, in case was was an issue, but so far it looks like I haven't started a family at all in the game.

- Neither of my previous families (to include the ones from Get to Work that I made earlier this year) are on my laptop when I try to search for them.It's almost as if I just installed the whole series today and started a new game today without saving it. 

- Without trying to sound snarky, I know that I need to save the family after i create them and that's not the problem. The family shows up after I create them and even if I close the game immediately after I create the family and open the game up, I can see the family. But after a few hours of actualy game play, my sims stop responding and sort of just do their own thing. I can't even completely say the game is frozen because everyone is still moving when this happens. People are still eating, or going about their own business. But I can say that each time my game went into that weird freeze mode, it's always when my character is at her job and I'm attempting to accomplish some of the tasks at work.

Most recently, I attempted to talk with the director prior to going on the stage, and my sim did not respond to my command. This is when the game froze/didn't freeze and I had no control over my sim. The weird thing is that I could click on the options menu and it would pop up, or I could go into the build mode and come back out of it, but my sim still wouldn't respond to me. My game would sit like that for 10 minutes before closing itself and then re-opening. When I clicked "play" and got back to the town that I started in, my save file was gone again.

@bru74Lbutt3rf1y
Do you use Onedrive? If this is the case, maybe the computer saves everything there for some error

@bru74Lbutt3rf1y  Check the temperature of the cpu. The Intel I7-6700HQ I believe has an idle clock of 800MHz or will throttle down after certain temperatures.This is not desirable  in a gaming computer. Most computers have a way to disable this or change the values.