DirectX 11 Technical Issues and Feedback Thread

[deblake60]

Repaired, uninstalled and reinstalled. The message states that it needs elevation. Sims 4 is the only EA APP game that I receive an error.

[TheSimsDirect]

@lizzalii
Try going to Game Options > Graphics. Then change the Display Type to "Windowed Fullscreen". Then click the "Apply Changes" button.

[exome5135]

@TheSimsDirect No, that did not work. The colors are yellowed, the images are not sharp. It hurts my eyes to play. I have tried repairing and everything else. It is broken and unplayable - again.

[Foxley828]

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@TheSimsDirect wrote:

@kaichen04 @rileewadsworth @Foxley828 @deblake60 

• Have you tried repairing the game?
• If repairing doesn't work, and if you're seeing an error message, can you provide more details of what the error message says?

I tried repairing the game - didn't make any difference I still can't load any of my previous saves.   I'm not getting any error messages the game just hangs when I try to load a previous save. New game works perfect though.

[59deae362f1cf9c4]

I need help with a new problem after the new update on Sept 2024. I cannot minimize my screen while in game play to go to my desktop or any other screen. In order for me to go to my desk top I have to exit Sims gam completely. I hope this is fixed or is there something I need to do?

[TheSimsDirect]

@Foxley828 @exome5135 

Does the issue also occur when using the DX9 version of the game?

[TheSimsDirect]

@deblake60

Can you try this:

- Look for where the game files are located. It might be in C:\Program Files\EA Games\The Sims 4\Game\Bin\ or somewhere similar
- Right-click on TS4_Launcher_x64 and select Properties.
- Click on the Compatibility tab and check the box for "Run this program as an administrator".
- Then click the Apply button, and then the OK button.
- Then try launching again.

[rileewadsworth]

I tried verifying files and install (all checked out). I tried uninstalling and reinstalling, nothing worked. I tried again using the -dx11 AND -dx9 (at different times) and still nothing.  Even went as far to restart PC twice, check drivers for updates, and what DX version I can run (I can run 9, 11, and 12). Unfortunately for me I can't even get into the game, and there is no error message or crash report showing up either (I checked in my files as well). When I press play on steam, EA will launch, the game opens for a split second and then immediately closes once "The Sims 4" pops up. I can't even get to the main menu to try to enable dx9. I'm at a loss for what to do now. 

[exome5135]

Finally fixed it by toggling DirectX9 and going back to full screen. 

[TheSimsDirect]

@exome5135

Good to hear! Would you be willing to share your dxdiag? It may help the team investigate why the DX11 version of the game wasn't working for you.