DirectX 11 Technical Issues and Feedback Thread [ Edited ]

[EA_Cade]

Sul Sul Simmers!

With today's base game update, we've enabled DirectX 11 (DX11) for PC/Windows players using either NVIDIA and AMD GPU’s.

For Intel or other GPU users interested in enabling this feature, please see the patch notes here for instructions. Please note, if you've made any custom changes via mods, custom content, or the configoverride folder, you may need to remove them if you encounter issues with the DirectX 11 version of the game.

We're creating a thread here to capture any issues or feedback you might have related to The Sims 4 and DirectX 11.

Before reporting an issue in this thread please ensure that your graphics drivers are fully up to date.

AMD Drivers

NVIDIA Drivers

If you wish to disable DirectX 11 for the time being, please visit this page for instructions. 

If you're reporting a bug or technical issue you believe is related to DirectX 11, please use the following template:

• Platform:
• Which language are you playing the game in?
• How often does the bug occur?
• What is your current game version number?
• What expansions, game packs, and stuff packs do you have installed?
• Steps: How can we find the bug ourselves?
• What happens when the bug occurs?
• What do you expect to see?
• Have you installed any customization with the game, e.g. Custom Content or Mods

To help us better understand the technical aspects of the issues, we would also appreciate if you could provide a DxDiag to us as well:

• Press the Windows key and type "Dxdiag" into the search bar.
• Click on "Dxdiag.exe" or press enter.
• When the DirectX Diagnostic Tool opens, click on "Save All Information".
• Save the .txt file to your desktop for easy access.
• Attach to your post here.

And finally, any screenshots, video footage or save files (Please send the link to @TheSimsDirect by clicking here, additional instructions here: http://x.ea.com/74420) you can share issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!

[CubicPoison]

• Platform: Windows 11
• Which language are you playing the game in?: English
• How often does the bug occur?: 100% of the time while on DirectX 11
• What is your current game version number?: 1.109.185.1030
• What expansions, game packs, and stuff packs do you have installed?: All EPs except for Lovestruck, all GPs except for Werewolves & Batuu, all SPs except for Crystal Creations, Paranormal, Nifty Knitting, Toddler, and Spooky
• Steps: How can we find the bug ourselves?: Enter either live mode or build mode on any save (existing or brand new) with DirectX 11 enabled and attempt to interact with or place anything.
• What happens when the bug occurs?: In live mode, you are not able to interact with anything (nothing happens when clicking, and hovering over sims or objects gives no outline either. In build mode, attempting to place any walls or objects will tell you that you cannot place them outside the boundaries of the lot. Strangely, the only thing I have found that is placeable are floor tiles. By observing the location of the wall tool icon, it seems that the game thinks the cursor is stuck far under the game world (as you can see in the video I have linked). Switching back to DirectX 9 fixes this bug.
• What do you expect to see?: You should be able to freely place objects and walls and interact in live mode.
• Have you installed any customization with the game, e.g. Custom Content or Mods?: No

Video showing the bug: https://drive.google.com/file/d/1t4LdAdVssHPXP40J_CLghX5MPlulJL5H/view?usp=sharing

[rileewadsworth]

My game will not launch no matter what I do. I have tried restarting my PC, uninstalling and resinstalling the Sims 4, using the -dx11 command, and the -dx9 command, and so far nothing is working. I have Windows 10, the base game and Island Living, no CC or mods, and for some reason I cannot get the game to open. 

[Foxley828]

Same. I have Directx 11 but my game isn't working after today's patch.  I can log in - but 'resume' button doesn't work.  The game just sticks on the loading screen. 

Only use MCC Command Centre mod.  Removed the whole mods folder but same thing happened saved game won't load.  I tried loading my save from the 'load game' button and managed to bring up the map where my Sim lives but when I clicked on the 'play' button - same thing - unending loading screen.

Why is my game broken?  It was fine before the patch - never had a problem.

Did some experimenting: First checked that I definitely have Directx11. I do, I checked this against the DXdiag given here in a separate post.

I logged into game, made a new game which worked ok.  I logged out - reloaded and the resume button worked ok - loaded me into the new game no problem but it did take a while to load. I put MCC Command Centre back in and logged in - the new game loaded again no problem so it isn't the mod.

 Logged out and tried to load one of my previous saves - it wouldn't load - same problem as before - just stuck on loading screen and I can't even force close the game - it's just hung.

Logged back in and tried my new game - worked perfect.

So all my previous saves are broken after this patch.  All my games gone.  Is there a fix for this?

[Harumiiizumi]

J’ai la même chose 

[lizzalii]

Can't Alt Tab out of the game when in full screen. It's helpful to be able to do this when you only have one screen. 

[deblake60]

I am having the same issues as everyone else. I can launch the EA APP,  but when I try to launch Sims 4 I receive a message about elevation. I checked google and I have the correct permissions. Tried the "-dx11" and the "-dx9" (at different times) and the game still won't launch. I tried other games that uses the launcher (ex: plants vs zombies) and PvZ launched flawlessly.

I am not using any Mods or CC and my game has today's update (Sept 18, 2024).

[TheSimsDirect]

@kaichen04 @rileewadsworth @Foxley828 @deblake60 

• Have you tried repairing the game?
• If repairing doesn't work, and if you're seeing an error message, can you provide more details of what the error message says?

[TheSimsDirect]

@lizzalii Does Alt-tab work for you when using Windowed Fullscreen mode?

[lizzalii]

I've never played in windowed fullscreen