Case number 16853188

[mcrudd]

http://i.imgur.com/D6cSrIK.png

Hi there, I phoned California head office today and was given this case number and put on hold. After an hour of being on hold I had to hang up cause I am phoning from New Zealand and the cost would have been too much. I received the email in the img above saying that EA tried getting hold of me but was unable too and they have resolved the case. I don't want it resolved, I am trying live chat now it said waiting times 5 to ten minutes, I have waited 15 minutes allready but is still leaving it open for now. Is there anybody that could contact me via email and help me with this case or a NZ ea person contact me on my home line.  Its a bit redicilous how a person can not have one simple question answered, have to jump through six million hoops and then gets ignored blatantly although its costing you an arm and a leg to try and resolve something

[mcrudd]

my chat window is still loading, is that normal?

[mcrudd]

been trying to phone our local ea help line with this case nr all day, either it rings or is engaged, I seriously think they need more staff, once I do get through the staff is very kind and do their best to help me, but its not always that we manage to get through like today. 

[Jerseyycow]

Do you think we'd be able to use this number too, or would we need to go through the process of getting on ourselves?

[mcrudd]

not sure, but I tried all day yesterday to get a hold of our ea help here in nz and the phone either rung or was engaged, I will try again today.