Forum Discussion

SimQARobo

EA Staff

6 years ago

Re: Cannot start the Free Sims 4 - Out of Memory

Hello @jlhk001 @WhoDaresWin96

Can you open Task Manager and let me know how much memory Sims 4 is taking up?

Are there any other programs listed there that are using up a lot of memory?

4 Replies

jlhk001
6 years ago
1. Task Manager shows 29.7MB for the process Sims 4
2. Only processes running are Orgin (EA Game Launcher) & Sims 4 (right after reboot & login)
3, Error now shows a different one:
Initialization error at startup
(see attached)
crinrict
Hero+
6 years ago
Hi @jlhk001

the initialization error is usually caused by missing rights.

Possible culprits

Firewall/Antivirus Blocking

Windows Controlled Folder Access blocking

Not enough rights
jlhk001
6 years ago
Second error now fixed with allowing Controlled Folder Access.
Still don't know:
1. What causes the first error
2. What causes the first error to change to the second error.
crinrict
Hero+
6 years ago
Hard to tell.

Did you ever have any other version of the game installed on this computer ? CAS Demo or Game Demo ? If so, did you properly uninstall those ?

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Cannot start the Free Sims 4 - Out of Memory","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11756655"},"body":"

Hello @jlhk001 @WhoDaresWin96

\n\n

Can you open Task Manager and let me know how much memory Sims 4 is taking up?

\n\n

Are there any other programs listed there that are using up a lot of memory?

","body@stringLength":"456","rawBody":"

Hello @jlhk001 @WhoDaresWin96

\n\n

Can you open Task Manager and let me know how much memory Sims 4 is taking up?

\n\n

Are there any other programs listed there that are using up a lot of memory?

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Cannot start the Free Sims 4 - Out of Memory","moderationData":{"__ref":"ModerationData:moderation_data:11756657"},"body":"

1. Task Manager shows 29.7MB for the process Sims 4

2. Only processes running are Orgin (EA Game Launcher) & Sims 4 (right after reboot & login)

3, Error now shows a different one:

Initialization error at startup

(see attached)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"211","kudosSumWeight":0,"postTime":"2019-05-24T01:34:13.236-07:00","lastPublishTime":"2019-05-24T01:34:13.236-07:00","metrics":{"__typename":"MessageMetrics","views":2180},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11756645/message:11756657","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message11756657AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-pc-en/147840/1/Sims%204%20Startip%20error%202.jpg\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:8":{"__typename":"Rank","id":"rank:8","position":19,"name":"Hero+","color":"ED8B00","icon":null,"rankStyle":"FILLED"},"User:user:21971":{"__typename":"User","id":"user:21971","uid":21971,"login":"crinrict","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-06-21T08:39:43.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yMTk3MS1ZeGhBaEw?image-coordinates=0%2C0%2C80%2C80"},"rank":{"__ref":"Rank:rank:8"},"entityType":"USER","eventPath":"community:tghpe58374/user:21971","messagesCount":154456,"kudosGivenCount":7688,"kudosReceivedCount":48601,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":11006},"ModerationData:moderation_data:11756658":{"__typename":"ModerationData","id":"moderation_data:11756658","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11756658":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11756658","revisionNum":1,"uid":11756658,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11756657"},"conversation":{"__ref":"Conversation:conversation:11756645"},"subject":"Re: Cannot start the Free Sims 4 - Out of Memory","moderationData":{"__ref":"ModerationData:moderation_data:11756658"},"body":"

Hi @jlhk001

\n\n

the initialization error is usually caused by missing rights.

\n\n

Possible culprits

\n\n

Firewall/Antivirus Blocking
Windows Controlled Folder Access blocking
Not enough rights

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Second error now fixed with allowing Controlled Folder Access.

Still don't know:

1. What causes the first error

2. What causes the first error to change to the second error.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":0,"postTime":"2019-05-24T02:25:01.993-07:00","lastPublishTime":"2019-05-24T02:25:01.993-07:00","metrics":{"__typename":"MessageMetrics","views":2175},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11756645/message:11756659","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11756660":{"__typename":"ModerationData","id":"moderation_data:11756660","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11756660":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11756660","revisionNum":1,"uid":11756660,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11756659"},"conversation":{"__ref":"Conversation:conversation:11756645"},"subject":"Re: Cannot start the Free Sims 4 - Out of Memory","moderationData":{"__ref":"ModerationData:moderation_data:11756660"},"body":"Hard to tell.

Did you ever have any other version of the game installed on this computer ? CAS Demo or Game Demo ? If so, did you properly uninstall those 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