sims 4 incredibly low fps

[Rujubee123]

Playing offline or closing all of my other applications didn't change anything

[crinrict]

Hi @Rujubee123 

Could you try a clean boot as described here: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/ ?

Did you put Origin in offline mode or cut the connection ? 

[Rujubee123]

Originally I had just put Origin in offline mode, but disabling my ethernet and Wi-Fi connection made the game run smoothly again. It's better than nothing, but I would like to enjoy content from the gallery. Is there any further fix to this?

[crinrict]

So it's something about your connection making the game lag. You're not the first to have this issue.

Are you playing any online games and do you have any issues with those ?

Could you try rebooting your router ?

We're venturing into territory I'm really bad at helping with so let me do some research first before getting back to you (also it's getting a bit late here).

[crinrict]

Hi @Rujubee123 

are you using an Lan or a WLan connection ? If you have both, could you test if it makes a difference ?

[SimQARobo]

@LT_Gavin Does disconnecting the internet on your computer make the game run smoother as well?

@Rujubee123 Could you share videos of the game performance with the internet connection versus without it?

Instructions on how to send files are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

EDIT: Also, for both of you, do you have the "Share Usage Data" box enabled in the Game Options > Other section?

[Monocricket]

I've been running a sub-10 fps for awhile. Disabling my ethernet makes it jump back up to 100+fps.... 

Is that the solution or is there a way to not have to live in the stoneage while playing Sims? 

[crinrict]

Hi @Monocricket 

could you share the info @SimQARobo  asked (if you haven'd done so)

[Monocricket]

Having trouble with my video editing software, I was hoping to shrink the size of the file and cut it up but...

Here's a google drive link. 

https://drive.google.com/open?id=1Ck4a5CdhuLwSVBBBG_ME0oaKukr3ci_o

[crinrict]

Thank you