Verification code not received

[olliethedog3]

Hi I am trying to log into o ea fc 24 and it's asking me to verify my identity which it hasn't for a ages and it's the correct email and am not receiving any code

[EA_Aljo · Accepted solution]

Hi there, @olliethedog3 

Did you check any spam/junk folders? If you use gmail, check the Promotions tab. If you use Outlook/Hotmail, check the Focused tab. If you still can't find the code, open a case with an advisor so they can look into this for you. Instructions for that can be found here.

[EA_Aljo · Accepted solution]

Hi there, @olliethedog3 

Did you check any spam/junk folders? If you use gmail, check the Promotions tab. If you use Outlook/Hotmail, check the Focused tab. If you still can't find the code, open a case with an advisor so they can look into this for you. Instructions for that can be found here.

[olliethedog3]

@EA_Aljo Yh I did I raise the concern now

[olliethedog3]

@EA_Aljo It's not letting me report the issue

[EA_Aljo]

@olliethedog3 

What is happening when you try to open a case?

[olliethedog3]

I follow the instructions and there's no chat option 

[EA_Aljo]

@olliethedog3 

Try following these steps:

1. Go to https://help.ea.com/en/help-home/
2. Type EA Account into the search field
3. Select the EA Account tile
4. Click on See more topics
5. Click on 'I need to update my EA account information'
6. Click on the option for chat