Re: Is the technician there

by machbros
Reply

Original Post

Re: Is the technician there

Community Manager

@EA_Blueberry wrote:

We'll need to gather some additional information for the relevant teams here. Thank you all for any support you can provide is in advance.

Please reply back with the following:

 

  • Origin ID for the account you're attempting to login to the site
  • ISP
  • Browsers you are experiencing the error on (Chrome, Firefox, Edge, All of them)
  • Are you being re-directed or does it error out on you at a specific step
  • Region you are from
  • Have you tried rebooting your network and cleared your browser's cache?

@machbros 

Can you provide me this specific info please? We're in the process of gathering as much info as we can to send it up to the team. 

Blueberry.png
Message 41 of 102 (5,401 Views)

Re: Is the technician there

★★★★ Novice

Origin ID: Machbros

 

Web Browser-Chrome

 

I get all the way through the steps and on the final step, step 5, as it says it’s generating it tells me, “There was an error uploading your photos and generating your game face. Please try again.” 
I’ve tried everything and it won’t work.

Message 42 of 102 (5,392 Views)

Re: Is the technician there

★★★★ Novice

I am in the Midwest region of USA

Message 43 of 102 (5,390 Views)

Re: Is the technician there

★★★ Novice
  • Origin ID for the account you're attempting to login to the site - Megatron10123
  • ISP - Spectrum
  • Browsers you are experiencing the error on (Chrome, Firefox, Edge, All of them) - All of them
  • Are you being re-directed or does it error out on you at a specific step - when clicking sign in to origin page loads then states redirect failed
  • Region you are from - USA
  • Have you tried rebooting your network and cleared your browser's cache? Yes to both
Message 44 of 102 (5,371 Views)

Re: Is the technician there

★★★★ Novice
@Megatron10123 We seem to have the exact same problem...
Message 45 of 102 (5,358 Views)

Re: Is the technician there

★★★★ Novice
@EA_Blueberry More than one person has this problem.
Message 46 of 102 (5,357 Views)

Re: Ufc 3 game face

★★★ Apprentice

JAVA Where?

Message 47 of 102 (5,340 Views)

Re: Ufc 3 game face

★★★ Apprentice
https://www.easports.com/gamefaceweb/select-gender Try this website. You can skip redirection, but failed to upload photos
Message 48 of 102 (5,341 Views)

Re: Is the technician there

★★★ Apprentice
@EA_Blueberry My area is in China,IPS Telecommunication optical fiber
ID:[edit: email address removed] Browser:Chrome,Firefox
Message 49 of 102 (5,310 Views)

Re: Is the technician there

★★ Novice
@EA_Blueberry BT Internet
All browsers
Soon as i log in it just times out and says something about cookies
in the UK
rebooting network and clearing browser does nothing because its not my browser... its my account. other friends account works mine does not! also doesnt work on several different machines!
Message 50 of 102 (5,301 Views)