September 2018
Still uploading old game face. Old one has a beard and new one doesn't (to try and get a more accurate face) All images uploaded all markers are placed but old bearded photos load.
September 2018 - last edited September 2018
is this stil working? im trying to do my gameface and after uploading a new photo, placing markers, etc, it generates but it generates the same old face with the same old pictures of 4 years ago... what can I do? tried Firefox, Chrome, Safari on a 2017 Macbook Pro, cleared caches, etc
October 2018
November 2018 - last edited November 2018
Hey @cesar_modena @gdamm777 @Krolik1519
Here are some steps that help me get around errors for Game Face.
Hope those steps above help you all out. Good luck!
November 2019
so its almost 2020, and this is still broken and doesn't work? same exact problem. hy?
November 2019
@EA_Blueberry wrote:
Hey @cesar_modena @gdamm777 @Krolik1519
Here are some steps that help me get around errors for Game Face.
- The browser you're using may be out of date or does not have the necessary plugins. Try using a different browser, clear it's cache: http://bit.ly/Clear_Cache_Browser, or delete the browser and re-download it. It looks like users in this thread have had success with Firefox as the browser.
- The type of camera being used or quality of the picture is not a high enough resolution.
- Make sure the background for your picture is flat and white.
- Make sure all the dots align properly to where the example pictures shows where they should be. You might need to move them around again to slightly altered spots if you received an error.
- Make sure you're logged into the EA account that has your Gamertag/PSN ID attached. Sometimes customers are not logging into the correct email address that has their PSN ID/Gamertag linked. https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game (If you are unable to log into the correct email registered to your account please contact our Live-Support team for account changes at Help.EA.com)
- When it's processing your picture, try zooming in and out with your browser (CTRL + mouse wheel scroll up and down)
Hope those steps above help you all out. Good luck!
Are sure you're logged into the correct EA account? See #5 on my response above.
December 2019
how do you save it
December 2019
December 2019
Hi, all.
Can any of you Safari users let us know if this helps get it to work for you? Thanks for hanging in there with us.