DLC Not Appearing

[JoeysLeftSock]

I bought the Premium Starter bundle just for the ninja outfits, but they’re no where to be seen in my wardrobe. I got the UFC Points but not the outfits.

[EA_Blueberry · Accepted solution]

Hey, @noahtumbleson  @JoeysLeftSock  @Wormhole1389  @the1fatt 

The missing content should show back up for you next time you login. Would you mind confirming for me whether you've received it?

[EA_Blueberry]

@JoeysLeftSock Do you have the content installed on your console?

[JoeysLeftSock]

I checked and it said I did.

[EA_Blueberry]

@JoeysLeftSock 

Try a power cycle and let me know if it shows up after that. If not, definitely reach our Support teams so they can get it added to your account.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

How to power cycle your PS4 console

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

[JoeysLeftSock]

I have tried power cycling my Xbox several times now and it still hasn’t showed up. And I’ve almost spoke with many customer support agents about the issue and they’ve either told me to contact Microsoft, or told me to power cycle as well. 

[EA_Blueberry]

@JoeysLeftSock Does the purchase show up as confirmed under your Xbox Purchase History?

[JoeysLeftSock]

I received an email confirmation email stating that my purchased was confirmed and went through. But when I checked, I didn’t receive the DLC

[EA_Blueberry]

@JoeysLeftSock 

If it's not showing up under your My Games & Apps section within UFC 4 to be installed, please contact our Support team immediately so they can look into getting this added to your account. Sorry for the trouble, but don't worry we'll make sure you get it.

Keep us updated here on what happens. 

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

[JoeysLeftSock]

When I check my save files on UFC4, all I see is the previous DLCs I have purchased, but not the starter bundle. 

[EA_Blueberry]

@JoeysLeftSock Thank you. What is your Gamertag?